Dental Virtual Assistant & Patient Follow-Up Coordinator - 62764560684

Position:Dental Virtual Assistant / Patient Follow-Up Coordinator

Location: Remote: PH/SA/LatAm

Work Schedule: CENTRAL TIME

Monday 7am to 2pm

Tuesday 9am to 5pm

Wednesday 8am to 12pm

Thursday 8am to 3pm

Friday 8am until 2pm

Salary: $1200 -1800 (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

About the Company

We’re seeking a highly organized, professional, and personable Virtual Assistant to support a growing, family-owned dental practice. This role will focus on patient communication, scheduling support, treatment plan follow-up, and administrative coordination. The ideal candidate is a strong phone communicator who can build trust with patients, handle sensitive information accurately, and help improve conversion and recall rates through consistent follow-up. This is a great opportunity for someone who enjoys meaningful administrative work, thrives on repetition and process, and can help a busy dental office deliver a better patient experience.

Key Responsibilities

• Make outbound calls to new patient leads to collect missing information and confirm appointments


• Follow up with patients who submit inquiries through online channels


• Gather and verify patient details such as:


• Insurance information


• Plan ID


• Contact information


• Appointment confirmation details


• Payment/credit card information when required to hold appointments


• Enter accurate information into the practice’s systems/EHR/CRM


• Follow up on treatment plans sent by email after 72 hours if no response


• Call patients with outstanding questions about treatment plans


• Assist with recall outreach for overdue hygiene/checkup appointments


• Follow up with patients after treatment when appropriate


• Support other repetitive front-office administrative tasks as needed


• Maintain clear notes and consistent communication with the in-office team


• The successful candidate will need to speak to other team members in specific areas.

Requirements

• Excellent spoken English and professional phone presence


• Spanish fluency is a strong plus


• Familiarity with medical terminology


• Experience in Dentistry, healthcare, or appointment-based customer service


• Prior virtual assistant, customer service, or administrative experience


• Experience handling calls and data entry


• Familiarity with CRMs, EHRs, or scheduling systems


• Ability to maintain confidentiality and handle sensitive information responsibly


• Professional and calm demeanor on the phone


• Highly organized and detail-oriented


• Comfortable speaking with patients about insurance, scheduling, and payment logistics


• Able to work independently with minimal supervision


• Strong follow-through and reliability


• Comfortable working in a fast-paced, patient-focused environment

Success in This Role Looks Like

• Faster response times to new patient leads


• Fewer missed follow-ups


• Higher treatment plan acceptance


• More completed recall appointments


• Reduced burden on in-office staff


• Better patient experience and retention