Dermatology Team: Lead Roles - Receptionist and Authorizations

Overview

We are hiring a team of high-performing Virtual Assistants to support a fast-paced Dermatology and Med Spa practice. This includes patient coordination, cosmetic outreach, social media support, and insurance authorizations.

This role requires individuals who are camera-on during shift, highly committed, and able to deliver excellent communication with minimal to no accent for patient-facing tasks.

Candidates must have experience in USA dermatology, med spa, or aesthetic environments, and familiarity with ModMed EMR (preferred).

Lead Roles (2 Positions)

A. Lead Receptionist (Front Desk Lead)

• Oversee scheduling workflows and call handling
• Ensure quality of patient communication
• Monitor team performance (calls, bookings, responsiveness)
• Support escalation handling and patient concerns
• Maintain workflow efficiency across front desk operations

B. Lead Authorization VA

• Manage prior authorizations and insurance approvals
• Oversee submission, follow-ups, and approvals
• Ensure compliance with payer requirements
• Support denial prevention strategies
• Coordinate closely with billing and clinical teams

Systems & Tools

• ModMed EMR (preferred)
• Phone systems (RingCentral or similar)
• Social media platforms (Instagram, TikTok, Facebook)
• AI tools for video/content creation

Qualifications

• Experience in Dermatology / Med Spa / Aesthetics (required)
• Strong English communication skills (minimal to no accent)
• Experience in patient coordination, scheduling, or medical VA
• Familiarity with insurance verification / authorizations (for relevant roles)
• Experience with social media or content creation (for marketing roles)
• Ability to work with camera ON during shift
• Reliable, committed, and able to work long-term

What We’re Looking For

• Proactive and accountable
• High attention to detail
• Strong work ethic and consistency
• Able to multitask in a fast-paced environment
• Team players who can also work independently