eCommerce and Marketing Assistant (009-472)

Looking for Philippines-based candidates

Job Role: eCommerce and Marketing Assistant

Compensation range: $1,800-2,200 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: With a passion for timeless, comfortable fashion, this brand creates pieces that celebrate confidence and effortless style for women at every stage of life. Focusing on natural fabrics and thoughtful design, their collections blend elegance with everyday wearability. Beyond clothing, they’ve built a welcoming community of customers who value both quality and a personalized shopping experience.

Role Overview: We are seeking an experienced and proactive eCommerce & Marketing Assistant to support the growth and day-to-day operations of our online business and bricks-and-mortar stores. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and has a strong blend of technical eCommerce knowledge and marketing skills.

Key Responsibilities: 

Email Marketing and CRM Support:

• Manage Customer Care Inbox and respond using brand approved messaging.
• Respond to customer enquiries using pre-written brand scripts and in collaboration with Directors or Business Managers.
• Update email lists from Shopify orders or in-store sign-ups (Retail Express IMS)
• Build and schedule campaign emails e.g. EOFY Sale, or Shop n Sip invites
• Segment database (i.e. locals, online-only, VIPs)
• Track results (opens, clicks, conversions)
• Assist in the setup and integration of Klaviyo (or similar CRM) with Shopify and Retail Express
• Help design automated flows (Welcome, PostPurchase, VIP Re-engagement) once implemented
  Document setup steps, campaign structures, and maintenance procedures as SOPs

Social Media & Content Assistance:

• Scheduling posts & stories of approved captions and visuals.
• Video clipping & formatting reels for size/aspect ratio (square, story, reel).
• Community engagement: responding to comments or DMs with pre-approved scripts
• Reporting: Weekly Social Media Planner Maintenance (Excel). Weekly insights on reach, engagement, and trending posts.
• Ad Management Support (Meta): Uploading creative assets and captions into Meta Ads Manager. Monitoring budget pacing and performance. Exporting weekly campaign results. Setting up UTM tracking and pixel checks.
• Document step-by-step posting and reporting processes for SOP creation

Inventory Data Management:

• Invoice entry including detailed product entry into Retail Express IMS (POS) 
• Purchase Order Management including maintenance of PO Manager Listing in MS Excel
• Actioning Stock Adjustments and Stock Adjustments Tracker Updated for stock variances
• Ensure accurate and complete data records for all inventory items across Retail Express IMS and Shopify.
• Data Entry Procedure Preparation and Maintenance

E-Commerce and Shopify Support:

• Product uploads: formatting descriptions, resizing photos, tagging, setting variants, SEO titles, metafields, etc.
• Inventory & price updates: syncing new collections (e.g. Bella Carina Yachting Range) across online and POS systems.
• Collection management: creating and sorting “New Arrivals,” “Bella Carina,” “Best Sellers” etc.
• Online merchandising: aligning product order, colour swatches, cross-selling sets (Pants + matching Top).
• Error checking: catching broken links, duplicate listings, or image mismatches. Quality check all Policies and Blogs.
• Theme management: Changes to page lay-out and menu bars in Shopify. Activating in-theme functionality aligned with Elmari branding.

Graphic Design and Brand Asset Assistance:

• Use Canva or Photoshop to apply your Elmari logo, fonts, and overlays
• Design “New Arrivals” tiles, event posters, and digital banners
• Prepare lookbook PDFs
• Reformat in-store event signage or window promo graphics

Admin, Reporting and Back-End Tasks:

• Basic IT support for HQ and Store-staff (level 1 troubleshooting).
• Organising Directors Mailboxes and prioritising responses.
• Managing Directors’ calendars, including buying trips.
• New system testing and roll-outs
• Weekly Sales Reports across stores (POS and Shopify)
• Monthly Supplier Reporting
• Stock-on-hand reports and slow-mover alerts.
• HQ and In-store Procedure Maintenance with inputs from on-shore team
• Process Improvements
• Expense Entry and Analysis Support using Xero
• Travel Planning and Booking Support
• Maintenance of Event Checklists
• Procedure Preparation e.g. Fashion Parade Procedures
• Other general admin tasks

Required Skills and Qualifications:

• Minimum 4+ years of relevant experience in eCommerce and marketing support.
• Strong Shopify experience, including product management, inventory, and integrations.
• Proficient in email marketing platforms (experience with Klaviyo).
• Proficient in Microsoft Excel and Google Sheets.  
• Competent in social media platforms and Meta Ads Manager operations.
• Competent in Canva for simple design tasks.
• Excellent organizational skills and attention to detail.
• Strong communication skills and ability to manage multiple priorities.
• Previous experience with SOP documentation and administrative support.
• Comfortable coordinating international travel and supplier communications.
• Self driven and ability to work independently. 

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)