Freight Operations Administrator - CargoWise (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO.  It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that.  The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.  Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are looking for a Freight Operations Administrator with proficiency with Cargowise who will provide reliable administrative and operational support to Australian air and sea freight operations. The role focuses on documentation, coordination, tracking, and communication, enabling the Australian team to operate efficiently and remain client-focused.

Key Responsibilities

• Assist with end-to-end administration of air and sea freight shipments
• Track shipment milestones and update internal systems
• Coordinate with carriers, agents, and partners as directed
• Escalate delays or issues to the Australian team promptly
• Prepare and process freight documentation, including bill of lading, airway bills, invoice, manifests, supporting customs documentation
• Update CargoWise and internal tracking tools accurately
• Maintain spreadsheets and operational logs
• Assist with basic reporting on shipment status and operational KPIs

Qualifications and Experience

• Degree in Customs, Business Administration or any relevant field
• At least 3 years of experience in a similar role 
• Prior experience in the shipment, logistics, or cargo industry is highly preferred.
• Knowledge and experience in Australian trade, import/export operations, and air/sea freight logistics are preferred
• Experience with Cargowise software is required
• Experienced with freight forwarding, customer service and quotation processing
• Excellent communication skills
• Strong English comprehension, both written and verbal
• Outstanding organisational skills
• Excellent attention to details
• Experience in balancing multiple work streams simultaneously

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills