Front Medical Virtual Assistant / Medical Scribe

Job Title: Front Medical Virtual Assistant / Medical Scribe

Position Type: Full-time

Work Hours: 9:00 AM – 6:00 PM (Central Time – CST)

Work Days: Monday to Friday

Salary: $6 – $8 per hour

Job Code: L-RMWG

Workplace: Remote

Preferred Candidate Location: Philippines

About Our Client

The client is a U.S.-based mental and behavioral health practice providing patient-centered care in Texas. The practice prioritizes accuracy, professionalism, consistent phone coverage, and dependable administrative support for patient-facing operations.

Scope of Work / Responsibilities 

1. Phone Call Management & Virtual Receptionist Support

• Answer inbound and outbound calls using the Comcast Business VOIP phone system
• Triage calls, route appropriately, and handle patient inquiries professionally and empathetically
• Ensure consistent phone coverage and that no calls are missed during scheduled work hours

2. Medical Scribing & Quality Control Review

• Perform live medical scribing during patient encounters
• Document and manage clinical records in Office Ally EHR
• Review medical notes prior to finalization to identify errors or quality issues
• Coordinate with clinicians to ensure documentation corrections are completed accurately

3. Administrative Support & Consistency (Staffing Gap Coverage)

• Manage patient intakes, appointment scheduling, reminders, and follow-ups in Office Ally
• Maintain accurate patient records and support administrative workflows within the EHR
• Provide reliable coverage for client-facing administrative tasks, including paperwork and documentation
• Demonstrate consistent attendance, reliability, and follow-through to ensure uninterrupted daily operations

4. Billing & Insurance Administrative Support

• Support insurance verification processes
• Manage prior authorizations and required documentation
• Collect and review copays and EOBs

5. Apply HIPAA regulations in daily patient communication, documentation, and EHR workflows

Experience & Skills

• At least 1 year of experience as a Medical Virtual Assistant handling front desk or virtual receptionist tasks (inbound/outbound calls), appointment scheduling and patient coordination, and insurance verification and billing-related tasks.
• Medical live scribing experience 
• Experience working with mental or behavioral health patients is preferred
  Proficiency with Office Ally EHR is preferred
• Familiarity with Comcast Business VOIP systems is a plus
• Strong phone etiquette and patient communication skills
• High attention to detail and documentation accuracy
• Strong organizational and time-management skills
• Ability to work independently without micromanagement
• HIPAA compliance and Security

Must-Have Qualifications

• HIPAA compliance and understanding of healthcare data privacy
• Reliable and consistent attendance
• Strong professional communication skills (written and verbal)
• Ability to handle emotionally sensitive patient interactions
• Compatibility with Comcast Business VOIP systems

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.