Front Office Administrative Assistant

Position Summary:

The Front Office Administrative Assistant will play a key role in patient care, assisting the Administrative Medical Assistant with front desk duties to ensure smooth clinic operations. Responsibilities include organizing files, drafting messages, scheduling appointments, and supporting other staff. This role requires proficiency in creating spreadsheets, composing messages, managing databases, interpreting reports, and handling documents to efficiently run the organization.

Job Details:

• Permanent Work from Home
• Tuesday to Saturday | 2:30 AM to 11:30 AM Manila time
• *Following Select PH and US Holidays

Responsibilities:

• Provides administrative support to patients, outside vendors, and in-clinic staff.
• Collects, verifies, and enters information into appropriate databases.
• Collects, verifies, enters, and maintains data and medical record information in the appropriate databases HPN uses for medical management, including but not limited to patient, provider, and payer contact and referral information.
• Answer multi-phone line systems and texts in a timely manner.
• May include insurance verifications.
• Attend team meetings, conferences, and trainings as required.
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures.
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this Administrative Assistant position.
• Effectively manages time and resources to ensure that work is completed efficiently.
• Other duties and responsibilities as assigned.

Qualifications:

• Minimum of 1 year of experience in a similar role, particularly in the US healthcare industry.
• Intermediate proficiency in navigating Microsoft Office applications and other databases.
• Strong written and verbal communication skills.
• Must handle confidential information with discretion and good judgment.
• Basic proficiency in EMR systems like eCW and other applications.
• Able to consistently maintain a high level of activity or productivity, acting with vigor, effectiveness, and determination over extended periods of time.
• Must be able to work at a high level of proficiency with little supervision is essential.