Frontline Underwriter

Frontline Underwriter 

Location: Remote (Philippines) 
Employment Type: Full-Time 

Why this Role Matters: 

At Greenbox Capital, we help small businesses thrive by giving them fast, accessible funding.
As a Frontline Underwriter, you’ll be the first checkpoint in the underwriting process - reviewing merchant applications, analyzing bank statements
and flagging early indicators before files move to full underwriting. Your precision and speed will help ensure high-quality decisions and protect portfolio health. 

What Success Looks Like: 

Here’s how your time might break down (actual time may shift depending on business needs): 

• Document Review & Intake - Evaluate incoming merchant applications for completeness and readiness 

• Bank Statement Analysis - Spot red flags and prepare files for deeper underwriting 

• Accuracy & Turnaround Time - Deliver high-quality reviews within daily and weekly SLAs 

• Cross-Functional Collaboration - Communicate with brokers and internal teams to close gaps fast 

How You’ll Be Measured: 

• Review and verify merchant submissions for completeness and accuracy, ensuring packages meet intake standards and are SOP-compliant 

• Analyze bank statements and business documents and identify and escalate discrepancies or concerns to Underwriters 

• Maintain data integrity in CRM and document systems and enter information accurately and clearly mark incomplete submissions 

• Communicate effectively with brokers and internal stakeholders and respond quickly to missing info and maintain a strong, service-oriented tone 

• Meet key performance targets 

• Hit a minimum of 70% of top producer benchmarks for volume, accuracy and turnaround time 

• Maintain an error rate of 4% or lower 

• Maintain an average processing time of 24 minutes per submission 

• Performance is
  assessed monthly, with feedback given daily, weekly, or as needed 

You’re a Strong Fit if You: 

• Have strong attention to detail and enjoy working with financial data 

• Can review bank statements with confidence and spot anomalies quickly 

• Bring a positive attitude and learn fast in a remote, high-volume environment 

• Are comfortable with daily targets and quality-based performance metrics 

• Have prior experience in merchant cash advance (MCA)
  or are eager to gain it 

What You’ve Done Before: 

• 0–1+ years of underwriting, financial analysis, or small business lending experience 

• Comfortable reviewing financial statements and business documentation 

• QA or financial statement or document review background is a strong plus 

• Bachelor’s degree not required - we care more about your mindset and skill set 

Tools and Expertise You’ll Bring: 

• Familiarity with MS Office, especially Excel 

• CRM and document management experience (Centrex or similar a plus) 

• Familiarity with AI tools to improve efficiency and accuracy in workflows 

• Typing speed and digital workflow agility (you’ll complete a typing and UW assessment during the interview process) 

What to Expect from Our Interview Process 

We believe in a respectful, efficient, and transparent hiring experience. Here’s what you can expect: 

Step 1: Initial Phone Screen (30 minutes)  

A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role.  

Step 2: Interview with Hiring Manager (30–45 minutes) 
A deeper discussion about the role, your relevant experience, and how you’d contribute to the team and align on experience and expectations 

Step 3: Assessment 
Includes typing speed and a frontline underwriting case to test your real-world readiness 

Step 4: Offer & Background Check 
If we’re aligned, we’ll move quickly to offer. Our goal is to complete this process within 2–3 weeks. 

Work Hours & Flexibility 

🕘 9am–6pm EST 
📆 Monday through Friday (no weekends) 

Benefits 
🌴 Flexible PTO – Work hard, rest well 
🏡 Remote-First – Work from anywhere in the Philippines, aligned to EST 
🧠 Smart, Supportive Teammates – Work with people who are kind, sharp, and aligned with our values: Commitment, Communication, Teamwork, Service, and Integrity