Global Executive Researcher

The Executive Researcher plays a critical role in driving global research initiatives by identifying top priorities and ensuring timely completion of project deliverables. As a KLAS ambassador, this individual builds meaningful, lasting relationships with healthcare providers, ensuring they gain maximum value from their interactions with KLAS. This role requires a blend of strategic outreach, data-driven interviewing, and relationship management to support high-impact research across the healthcare technology landscape.

Key Responsibilities

• Navigate provider organizations to identify and engage the most relevant contacts for research participation

Schedule interviews and appointments with healthcare professionals via phone, email, and other outreach channels

• Conduct phone interviews with executives, directors, and industry experts to assess the performance of healthcare technologies and services

• Build strong rapport with stakeholders across hospitals, clinics, and payer organizations

• Guide providers through KLAS data, including website tours, demos, and critical report reviews

• Maintain accurate records and contribute to continuous improvement of research processes

• Support additional duties as assigned to meet evolving project needs

Hard & Soft Skills:

• Strong investigative mindset and natural curiosity

• Tenacity in meeting ambitious goals and tight deadlines

• Professional and personable communication style, both verbal and written

• Ability to quickly grasp and explain complex healthcare topics

• Flexibility to manage multiple projects simultaneously

• Relationship-building expertise with long-term impact

• Proficient in using social media and search tools to identify and validate contacts

• Ownership mentality with a focus on outcomes and team success

• Customer-centric approach, acting as the “voice of the provider”

• Highly organized with excellent time management

• Detail-oriented and transparent in execution

  Schedule: Monday to friday 8am to 6pm MST

•4+ years in roles involving direct engagement with executive-level clients and deadline-driven deliverables

• Proven ability to exercise independent judgment and lead project outcomes

• 2+ years in account management or similar collaborative roles

• Experience in designing processes and tracking performance metrics