Guest Experience Representative

About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time: 10 AM - 10 PM (U.S. Pacific Time)

Who You Are

• A hospitality-minded professional who thrives on creating standout guest experiences
• A strong communicator with a friendly, clear, and empathetic tone
• A proactive problem-solver who remains calm under pressure
• Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

• Respond to guest inquiries and feedback with care and efficiency
• Resolve issues and turn challenges into positive moments
• Coordinate with kitchen and service teams to ensure smooth delivery
• Uphold high standards for guest recovery and retention
• Support cross-functional collaboration and ad hoc projects

• 3+ years in customer success, operations, or client service (U.S. accounts preferred)
• Guest service, restaurant, or food service experience (required)
• Strong written English and interpersonal communication skills
• Critical thinking and ownership mindset
• Bachelor's degree (honors preferred)

Bonus Points For

• Experience with Grasshopper CX
• Ecommerce support (chat/email) expertise

• Work From Home
• Training & Development