Healthcare Supervisor - BPO

Job Description:

The Supervisor is is responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. Identify performance deficiencies and opportunities and implement action plans as appropriate. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates.

Qualifications:

• 1 - 2 years of healthcare RCM experience (with AR experience)
• 1 - 2 years of Supervisory experience or demonstrated leadership.
• Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes.
• High School diploma and/or equivalent education