Healthcare Support Representative

Position Summary:

Receiving and processing patient admissions, responding to questions, assisting with the development of an initial plan of care, and providing exceptional customer service.

Duties and Responsibilities:

• Receives and processes patient admission into our agency's EMR system for home health services.
• Coordinates care by assigning case manager and clinician to ensure 48 hour admission.
• Follow up on inquiries related to the patient admission and staff availability.
• Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
• Data Entry using EMR (Kinnser), Secure messages application, Gmail, google, doc, office (Adobe and Excel).
• Provides outstanding customer service.
• Answer incoming calls and place outbound calls.
• Answers intake calls, explaining services, and setting appointments.
• Scheduling/rescheduling appointments, managing 15+ calendars.
• Assists nursing, therapists and administrative team as needed.
• Performs other duties of a similar nature or level.

Qualifications:

• Have finished at least 1 year in Nursing, Medical Technology, or other related field
• Prior BPO or home health experience required
• Good English communication skills both written and spoken
• Must be willing to handle inbound and outbound calls; strong phone skills are a plus
• Strong administrative skills accurate typing and spelling are essential to this role
• Familiarity with medical terminology
• Ability to work with computers and different software packages (e.g. MS Office)
• Ability to enter in large amounts of data into systems
• Ready to take new responsibilities and grow professionally
• Willing to ask questions and work as a part of the team, even remotely located
• Available for occasional overtime work
• Willing to start ASAP
• Willing to work full-time night shift
• Looking for a long-term position

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).