Healthcare Systems & Workflow Specialist

Job Title: Healthcare Systems & Workflow Specialist

Position Type: Full-Time

Work hours: 9:00 AM to 6:00 PM Eastern Daylight Time

Work days: Monday to Friday (might do OT on some Saturdays)

Salary: $6 - $8, per hour depending on experience

Workplace: Remote

Preferred Candidate Location: Philippines

Key Responsibilities:

• Manage and maintain EHR systems, ensuring accuracy, organization, and usability
• Build and optimize workflows, templates, and documentation structures within the EHR
• Organize, tag, and structure historical medical records for easy access and analysis

• Design and implement structured member journeys and touchpoints
• Develop care plan templates, intake forms, and questionnaires
• Translate complex healthcare data into structured, actionable workflows

• Manage scheduling workflows within the EHR system
• Ensure seamless coordination of appointments and member interactions

• Leverage AI tools (preferably Claude) for process improvement, data structuring, and workflow efficiency
• Organize and refine AI-generated clinical notes (e.g., AI scribe outputs)
• Use AI to enhance operational efficiency not for creative tasks

• Build standardized processes and clinical protocols
• Maintain clear, structured documentation for all workflows
• Continuously identify opportunities for system and process improvements

• Conduct independent research to gather relevant local healthcare information
• Support decision-making with accurate, data-driven insights

• 1- 2 years of experience or background in clinical operations, care coordination, or healthcare administration
• Experience in concierge, wellness, or high-touch healthcare environments
• Familiarity with wearable health data integration
• Strong communication skills. Clear, concise, and professional (client-facing readiness)
• Proven experience managing EHR systems (non-billing focused)
• Hands-on experience with EHR scheduling workflows
• Process-driven mindset with the ability to explain workflows clearly

• Experience using AI tools (Claude preferred) for structured, process-oriented tasks
• Ability to organize and interpret healthcare data within systems
• Experience creating templates, workflows, and structured documentation

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 15 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.