Implementation Payroll Specialist

Work Location: Remote - Philippines opportunity working for a U.S. company. 

Job Summary

In this unique and rewarding position, the Implementation Payroll Specialist aids with and facilitates all things payroll for our clients. You’ll apply your already established skillset and knowledge to recommend enhancements to clients’ current practices and oversee the transition of our new clients’ successful onboarding. You’ll play the liaison between the client and their chosen vendor, completing Managed Payroll implementation, HCM optimization projects, and payroll vendor transitions. This position also works in tandem with our Regional Sales Managers, providing pre-sale support to the payroll/HCM processes as needed. 

Job Duties 

• Lead the process of transitioning new clients from their existing human capital management software to the PuzzleHR product suite; utilize effective client service and change management practices to ensure a smooth conversion. 
• Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate. 
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team. 
• Serve as the subject matter expert and advocate for the PuzzleHR product suite; ensure set up is consistent with the clients’ needs and expectations. 
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals. 
• Possess working knowledge of the full PuzzleHR product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines. 
• Work in coordination with non-client facing implementation team members to ensure accurate database configuration. 
• Test client data and PuzzleHR system configuration to ensure proper functionality and quality; resolve data discrepancies from testing and/or initial production activity within the software. 
• Investigate, analyze, and recommend solutions for clients’ issues; collaborate with implementation leadership and technical support staff to eliminate recurring issues. 
• Maintain accurate project status in PuzzleHR project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks. 
• Conduct telephone/web-based and/or face to face training sessions with new users. 
• Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed. 
• Transition clients to ongoing Client Services Support resources upon successful implementation. 
• Train and mentor new team members. 
• Serve as a thought leader for continuous improvement of the implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies. 

Required Skills 

• Payroll, benefits, and project management experience required. 
• Client payroll onboarding experience preferred. 
• Excellent verbal and written communications skills. 
• Excellent interpersonal and customer service skills. 
• Proven organizational skills and attention to detail. 
• Ability to function well in a fast-paced and at times stressful environment. 
• Proficient with Microsoft Office Suite or related software. 

Education and Experience 

• Bachelor’s degree in human resources or related field and/or equivalent experience. 
• Previous payroll implementation experience required. 
• Paylocity experience preferred. 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.  
• Must be able to move up to 15 pounds at times. 
• Must be able to participate in video conferences/meetings.