Inside Sales Specialist (Email & Outbound Calling) - Work from Home / Dayshift

• Build, maintain, and segment a clean prospect database of office managers, facilities managers, and other decision-makers.
• Use ZoomInfo and other tools to identify and verify new leads.
• Design, implement, and optimise automated email sequences in Brevo to generate engagement and inbound interest.
• Personalise outreach to align with service offerings in commercial cleaning.
• Track campaign deliverability, open rates, and responses.
• Make outbound calls to prospects from the database to introduce the company’s services and generate qualified meetings.
• Conduct needs-based conversations to pre-qualify prospects before passing to BDMs.
• Coordinate and schedule appointments directly in line with BDM availability.
• Follow up with warm email responses, past leads, and partially engaged prospects.
• Maintain professional communication cadence across multiple touchpoints (calls, emails, follow-ups).
• Work closely with Inside Sales Specialists to ensure a steady pipeline of qualified appointments.
• Provide detailed reporting on campaign and calling outcomes, highlighting conversion ratios.
• Share insights with BDMs to improve overall sales strategies.

• Experience in outbound calling, telesales, or inside sales appointment-setting.
• Proven track record in B2B email marketing and database-driven outreach.
• Strong proficiency with Brevo (or similar automation tools) and ZoomInfo.
• Excellent verbal and written communication skills for engaging decision-makers.
• Knowledge of email deliverability and best practices for multi-channel outreach.
• Organised, self-motivated, and results-driven with the ability to manage both marketing campaigns and outbound sales activities.
• Industry experience in facilities management, commercial cleaning, or B2B services (preferred but not required).

Key Performance Indicators (KPIs)

• Number of outbound calls made and quality of conversations.
• Number of qualified appointments scheduled for BDMs.
• Conversion rate from campaign engagement to booked meetings.
• Database growth, accuracy, and segmentation quality.
• Campaign metrics: open rate, click-through rate, and response rate.
• Feedback from BDMs on appointment quality and preparedness.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Shift (NZST/ NZDT):
• Mon, Thurs and Fri: 5:00 AM – 2:00 PM (PHT)
• Adjustments will be made for NZ daylight saving time
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/