IT Operations Manager

Core Accountabilities

Delegated directly from the CEO’s portfolios, you are accountable for:

• Operational Execution Fidelity: Guaranteeing reliable, timely execution of strategic agreements across all teams.
• Organizational Accountability: Holding the team strictly to our "Managing to Agreements" culture.
• Performance Oversight: Identifying and escalating performance risks and compliance gaps proactively, working with managers to resolve.
• Process Excellence: Ensuring 100% adherence to SOPs, Asana management, and KPI reporting.
• Labor Efficiency: Driving operational efficiency to improve productivity.

Key Responsibilities:

These are the specific jobs to be done to achieve the accountabilities, requiring a high degree of proactive monitoring and follow-through.

Operational Excellence and System Enforcement:

• Holding Leadership Team Accountable: Maintain a central, real-time dashboard tracking the progress and status of all key agreements made by the Executive Team (CFO, CPO, etc.), flagging any "Off Track" status immediately to the CEO.
• Operational Excellence and Day-to-Day Management: Take ownership of all organizational follow-ups, monitoring, and "chasing" activities across departments to ensure the consistent, on-time delivery of strategic projects and cross-functional agreements.
• Ensures SOP Compliance: Conduct continuous audits of operational activities—especially status updates, KPI updates, and project reporting—to ensure full compliance with our SOP standards.
• Operational Rhythms: Ensure the successful execution and attendance of all mandated company and executive meeting cadences—guaranteeing timely note-taking, transcript storage, and action item follow-through.

Performance Management & Team Hygiene:

• Overall Holder of Performance Management: Act as the overall holder of performance management compliance across the business, supporting managers in following structured performance protocols
• "Following Smoke": Proactively identify early warnings of performance issues—such as missed check-ins, delayed updates, low capacity levels, or repeated AFIs—and collaborate with line managers to deploy Active Management Protocol before formal action (PIP) is required.
• Checking Timesheets: Oversee the company-wide system for time tracking and attendance (checking timesheets, monitoring leave/overtime requests) to ensure accuracy, compliance, and optimal labor efficiency, flagging deviations immediately.

Systems and Scalability:

• System Optimization: Continuously seek out and implement opportunities for process optimization and automation to enhance organizational efficiency
• Documentation Integrity: Ensure all internal process documentation is kept current and centralized, providing a single source of trusted truth for scalable operations.

Required Qualifications and Skills:

• Education: Bachelor’s degree in Business, Operations, or a related field.
• Experience: 5+ years in Senior Operations or Chief of Staff roles within tech/managed services.
• Leadership: Proven ability to hold senior executives accountable to deadlines and internal standards.
• Systems Mastery: Expert in Asana and designing scalable SOPs (System for Writing Systems).
• Disciplined Execution: A "Follow the Smoke" mindset to identify and fix performance risks early.

It would be nice if you had:

• AI Integration: Experience using AI (like GeniusAI) and automation to optimize workflows.
• Financial Acumen: Ability to analyze labor-to-GP ratios and time-tracking variances.

• Benefits
• SALARY - Php 100,000 PER MONTH (Depending on work experience)
• TYPE OF WORK - FULL TIME (REMOTE)
• WORK SCHEDULE - PHILIPPINE TIME ZONE
• Monday to Friday
• Weekends off
• Observance of Philippine holiday
• Permanent Work Form Home