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IT Support Specialist

icon building Company : Treantly
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

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Job Description - IT Support Specialist

Overview

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

Core Responsibilities

Infrastructure & Network

  • Monitor and support network and infrastructure stability.
  • Coordinate with Lanworks on firewall and server issues.
  • Escalate complex incidents as needed.

Server & Systems

  • Support Domain Controller administration.
  • Maintain File Server, Database Server, and Remote Desktop systems.
  • Perform routine system monitoring and maintenance.

Microsoft 365 & Collaboration

  • Manage Microsoft 365 users, licenses, and SharePoint access.
  • Coordinate licensing requests with IT Weapons Inc.

Applications & Internal Systems

  • Provide daily support for MedaPlus and Bos+.
  • Troubleshoot C# and legacy Visual FoxPro components.
  • Resolve production issues during business hours.

Telecommunications & Office Systems

  • Support telecom systems and office hardware.
  • Coordinate printer and fax services with vendors.

Technical Support

  • Provide user support for hardware, software, and internet issues.
  • Escalate high-impact issues when necessary.

IT Onboarding & Offboarding

  • Execute setup and removal of user accounts, devices, and access.
  • Follow documented security procedures.

Required Qualifications

  • 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
  • Strong experience in:
    • Network and server administration
    • Virtualized server environments
    • Microsoft 365 administration
    • Firewall and security support
  • Coding and programming experience, including C#, with ability to troubleshoot production environments.
  • Experience supporting legacy systems in live environments.
  • Strong coordination experience working with external IT vendors.
  • Fluent in spoken and written English with clear communication skills.
  • Strong troubleshooting mindset with the ability to respond quickly to operational issues.
  • Opportunities for growth and advancement
  • Competitive compensation package, including HMO
  • Paid time off, including US holidays and vacation
  • Full-time (40 hours per week)
  • Remote (Philippines-based)
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