Learning & Development Officer - Work from home, Midshift

The Learning & Development Officer plays a key role in delivering engaging and effective training programs to support the development of global offshore teams. This role focuses on identifying learning needs, creating and facilitating training solutions (including digital delivery), and ensuring alignment with organisational goals and compliance standards. The Officer will manage content delivery through digital platforms such as Tribal Habits and Microsoft Teams, and work closely with department leads to build workforce capability and support employee success across regions.

Responsibilities:

• Design, develop, and implement training programs aligned with organisational goals
• Conduct training needs analysis to identify skill, knowledge and motivational gaps
• Coordinate and facilitate workshops and e-learning sessions
• Monitor and evaluate the effectiveness of training programs
• Maintain training records and ensure compliance with regulatory requirements
• Collaborate with department heads to support employee development initiatives
• Manage learning management systems (Tribal Habits) and digital learning tools
• Create engaging online learning content
• Create engaging educational content to be taught over Microsoft Teams
• Support onboarding and induction programs for new employees
• Prepare reports and presentations on training outcomes

• A bachelor's degree in HR, Education, or Training & Development Qualification
• 5+ years of experience in a similar role, with excellent verbal and presentation skills
• Knowledge of instructional design and adult learning principles
• Experience with the Tribal Habits LMS or similar
• Ability to analyse data and generate insights from training metrics
• Project management and organisational skills
• Adaptability and creativity in developing engaging learning content
• Animal anatomy and physiology knowledge

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 1:00 PM – 10:00 PM PHT (adjustments will be made for daylight saving time)
• Opportunities to work with leading companies in Australia and beyond
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/