Legal Intake Specialist -66587744568

Role: Legal Intake Specialist (Criminal Defense | Immigration | Family Law)

Priority location: Remote: SA/LatAm/PH

Working hours:  Rotational shifts EST (NY)

Salary range: Market Related

Type of contract: Independent Contractor

Type of job: Remote 

About The Company

Headquartered in New York City, this is a fast-paced, client-focused legal practice dedicated to high-stakes consumer law, including Criminal Defense, Immigration, and Family Law.

Role Summary

We’re looking for an Intake Specialist who is calm under pressure, quick on the phone, and good at turning a stressful first call into a scheduled consultation or a signed client.

  ​​​​   Key responsibilities

• Answer inbound calls and call back new leads within minutes, especially urgent and website inquiries.


• Qualify each lead, quote consultation fees, and schedule consultations with our attorneys.


• Handle our urgent line (recent arrests, warrants, detentions): quote retainers and take payment on the call if needed.


• Keep lead records accurate in our CRM, and refer out or reroute matters we can’t take.


• Route calls from existing clients, courts, and other departments to the right person.


• Cover any intake channel (phone, web, text) as assigned.

     Qualifications:

• Experience in intake, a call center, sales, or customer service. Phone-based closing is a plus.


• Strong phone skills: professional, a good listener, and able to keep a conversation on track.


• Sound judgment and comfort applying fee and eligibility rules on your own.


• Ability to work in several systems at once while on a call and take accurate notes.


• Discretion with confidential information.


• Availability for rotating shifts, including early mornings, evenings, weekends, and holidays.


• Bilingual in English and Spanish (or another client language) is strongly preferred.


• Nice to have: Experience with Lawmatics, Clio, Dialpad, Slack.