Loan Processor

We are recruiting a Loan Processor for an Australian mortgage broking business.

This is a great opportunity for someone who is detail-oriented, organised, and confident managing loan applications from submission through to approval/settlement support.

You will support the broker/s and wider team with loan packaging, document checks, lender follow-up, and keeping files moving accurately and on time.

What you’ll be doing

• Review loan application documents for accuracy and completeness
• Prepare and organise client files prior to submission
• Follow up clients/brokers for outstanding documents and information
• Complete data entry and maintain CRM / loan processing systems
• Check supporting documents against lender requirements and policy
• Assist with servicing calculators, application packaging, and submission prep
• Liaise with lenders, BDMs, solicitors, valuers, and other parties as required
• Track application progress and update notes, statuses, and stakeholders
• Assist with post-approval / settlement coordination tasks
• Help ensure files are compliant, complete, and audit-ready

About you

• Experience in loan processing / credit support / mortgage administration (AU mortgage experience highly regarded)
• Strong attention to detail and ability to spot missing or inconsistent information
• Organised and able to manage multiple files at different stages
• Clear written and verbal communication skills
• Comfortable working with deadlines and following structured processes
• Proactive attitude - you don’t wait to be chased to follow things up
• Confident using CRMs, lender portals, and Microsoft Office / Google Workspace
• Experience with Australian mortgage broking systems (highly regarded but not essential depending on experience)

Nice to have (not essential)

• Experience supporting Australian mortgage brokers
• Knowledge of lender policy / loan submission requirements
• Exposure to ApplyOnline, Mercury, AOL, Salestrekker, MyCRM, or similar platforms
• Understanding of compliance documentation and file notes

What’s on offer

• Work from home role
• Stable full-time opportunity with an Australian client
• Training and support provided
• Long-term role with growth potential
• Work with a professional team and clear processes

• Clear written and verbal English communication skills
• Proactive attitude - able to follow up clients, lenders, and third parties without being prompted
• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

• Work From Home
• Training & Development