Loan Processor (AU Mortgage Broking)

We're recruiting Loan Processors to support multiple Australian mortgage broking businesses. This is a full-time, work-from-home role suited to someone detail-oriented, organised, and experienced in moving loan files from submission through to settlement.

What you'll be doing

• Package and prepare loan files for submission
• Review documents for accuracy against lender requirements
• Follow up clients, brokers, and lenders for outstanding information
• Track application progress and update CRM/loan systems
• Liaise with lenders, BDMs, valuers, and solicitors as required
• Assist with post-approval and settlement coordination
• Keep files compliant, complete, and audit-ready

About you

• Experience in loan processing, mortgage administration, or credit support (AU experience highly regarded)
• Sharp attention to detail — you catch what others miss
• Able to manage multiple files across different stages simultaneously
• Clear communicator, written and verbal
• Proactive — you follow up without being asked
• Comfortable with CRMs, lender portals, and Microsoft Office or Google Workspace

Nice to have

• Knowledge of AU lender policy and submission requirements
• Experience with ApplyOnline, Mercury, Salestrekker, MyCRM, or similar platforms

• Clear written and verbal English communication skills
• Proactive attitude - able to follow up clients, lenders, and third parties without being prompted
• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

• Full-time, work-from-home
• Stable long-term role with an Australian client
• Training and support provided
• Clear processes and a professional team to work with