Medical Billing Virtual Assistant

Job Title: Medical Billing Virtual Assistant – Psychiatry, Mental Health & Primary Care

Job Code: JH-2
Position Type: Full-Time

Workplace: Remote

Preferred Candidate Location: Philippines

Work Hours: 9:00 AM – 6:00 PM EST

Work Days: Monday–Friday

Salary: $5 – $6 per hour (depending on experience)

Position Overview

We’re hiring a Medical Billing Virtual Assistant who’s experienced, reliable, and super detail-oriented to manage full-cycle billing operations. You’ll handle everything from claims submission and follow-ups to prior authorizations, referrals, and collaborating closely with the internal team. You should be confident with medical terminology and comfortable supporting both mental health/psychiatry and primary care services.

Scope of Work / Key Responsibilities

• Manage full-cycle claims billing: prepare, submit, and track insurance claims
• Perform claims follow-ups to ensure timely processing and reimbursement
• Handle referrals and obtain prior authorizations efficiently
• Interpret patient documentation and assign accurate billing codes
• Ensure compliance with insurance timelines and requirements
• Collaborate with internal staff for documentation and billing clarification
• Provide added support with nursing document preparation, record-keeping, and other admin tasks as needed
• Use the clinic’s EHR system Aleva (built for behavioral health group therapy)

Performance Expectations / KPIs

• Meet strict timeliness standards set by insurance companies
• Maintain accurate documentation and coding for claims
• Ensure efficient claims follow-up and issue resolution
• Proper handling of referrals, prior authorizations, and policy documentation
• Clear, professional communication and teamwork with internal staff

Experience Requirements

• Medical billing and coding experience required
• Familiarity with mental health, psychiatry, or primary care is a plus (not required)
• Experience with referrals, prior authorizations, and claims follow-ups
• Prior experience with EHR systems (Aleva preferred) or similar tools
• Nursing background or clinical experience strongly preferred

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)
• Must be available for video meetings with camera on when needed

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Additional Requirements

• If your application is approved, you’ll be asked to complete a self-serve video interview within 24–48 hours. Once submitted and reviewed, we’ll invite qualifying candidates to an official live interview with one of our Talent Agents.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.