Medical Front Desk Receptionist

Job Title: Medical Front Desk Receptionist

Position type: Part-Time (5 hours per day)

Work hours: Between 9:00 AM to 2:00 PM Central Standard Time

Work days: Monday to Thursday

Salary: $5 - $6 per hour, depending on experience

Job code: [JH-TFC]

Workplace: Remote

Preferred Candidate Location: Philippines

About Our Client

Our client is a patient-focused medical practice committed to providing efficient, professional, and compassionate care. The front desk team plays a vital role in ensuring patients feel supported from their very first call, making this position essential to daily clinic operations.

We are looking for a Medical Front Desk Receptionist who is confident on the phone, detail-oriented, and comfortable working within structured scheduling workflows. This is a part-time, remote role ideal for someone with virtual front desk or receptionist experience who excels at call handling, appointment scheduling, and patient communication.

Role Focus

This role is primarily focused on:

• Call handling
• Appointment scheduling
• Outgoing appointment confirmation calls
  

Top Priorities

1. Answer incoming phone calls professionally and efficiently
2. Schedule patient appointments accurately
3. Make outgoing calls to confirm upcoming appointments

Core Tasks & Responsibilities

Primary Responsibilities

• Answer inbound phone calls from patients
• Schedule appointments following established clinic workflows
• Make outbound calls to confirm patient appointments

Additional Responsibilities

• Enter and update patient information in the EHR
• Verify and check patient details for accuracy
• Assist with insurance verification (optional, based on capacity)
• Assist with prior authorizations (optional, based on capacity)

Note: This role requires strong attention to detail, clear communication, and the ability to represent the clinic professionally at all times.

Required Skills & Experience

• Previous experience as a virtual receptionist or medical front desk professional
• Strong phone communication skills with a professional, friendly demeanor
• Comfortable working with structured scheduling systems and workflows
• Clear and fluent English communication skills (spoken and written)
• Reliable, organized, and responsive during work hours

Preferred Qualifications

• Experience using CareTracker EHR
• Familiarity with the UMA phone system

Nice-to-Have (Not Mandatory)

• Insurance verification experience
• Prior authorization experience

Basic requirements

• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.