Medical Support Specialist (Spanish/English)

We are seeking a Medical Support Specialist to support U.S. healthcare clients through remote clinical coordination, patient communication, and administrative assistance. This role requires conversational Spanish, as regular interaction with Spanish-speaking patients and families is part of day-to-day responsibilities.

Job Responsibilities

As a Medical Support Specialist at Core-VA Solutions, you will support healthcare operations by providing remote clinical and administrative assistance. Responsibilities include, but are not limited to:

• Review and organize patient information remotely to support care coordination and provider follow-ups.
• Assist with patient assessments by gathering relevant details through chart review, intake information, and care coordination tasks.
• Update patient records, care plans, and documentation in coordination with healthcare providers.
• Review and manage medication lists and support medication refill coordination by routing requests to providers or pharmacies.
• Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.
• Communicate with Spanish-speaking patients and families to support care coordination, appointment reminders, education, and follow-ups (non-clinical).
• Report patient concerns or changes to the appropriate healthcare team and document accordingly.
• Utilize telehealth platforms and secure communication tools for virtual interactions.
• Ensure HIPAA compliance and maintain patient confidentiality at all times.
• Organize and manage healthcare documentation, schedules, and records.

Skills

• Conversational Spanish proficiency (spoken) required; ability to understand and respond in common patient-care scenarios.
• High attention to detail when handling healthcare documentation and patient records.
• Clear verbal and written communication skills with patients, families, and healthcare teams.
• Proficiency with telehealth platforms and virtual communication tools.
• Strong organizational and time-management skills.
• Working knowledge of HIPAA and patient confidentiality requirements.

Experience

• Experience in a remote, virtual, or healthcare support role preferred.
• Experience using Electronic Health Record (EHR) systems (e.g., Epic, Cerner, or similar).
• Experience supporting medication coordination processes and patient follow-ups is a plus.
• Familiarity with scheduling tools and secure messaging platforms is an advantage.

• Work From Home
• Paid Training
• Competitive Pay Rates
• Paid Time Off
• Holiday Pay
• Strong Support System
• Long-Term/Permanent Work Opportunity