Medical Virtual Assistant | Primary Care - Family Medicine

Job Title: Medical Virtual Assistant
Position Type: Full-time
Work Hours: 9:00 AM – 6:00 PM Eastern Time (EST) with 1-hour unpaid lunch
Work Days: Monday – Friday
Salary: $5 – $7 per hour
Workplace: Remote
Preferred Location: Philippines/Latin America

About the Company
Join a well-established primary care family medicine practice with a few locations in New York dedicated to delivering compassionate, high-quality patient care. This is an excellent opportunity to become part of a collaborative healthcare team that values professionalism, efficiency, and exceptional patient service. 

Key Responsibilities (Top Priorities)

• Handle inbound patient calls, schedule appointments, and manage walk-in requests
• Process and manage prior authorizations
• Call patients with lab results (providers write down what needs to be communicated) 

Additional Responsibilities

• Process medical records requests and maintain accurate patient records
• Process incoming faxes and attach documents to patient charts
• Verify patient insurance eligibility and benefits
• Provide billing support
• Perform general administrative support (across all locations)
• Assist with medication refill requests
• Conduct patient follow-up calls and respond to patient inquiries

Tools Used

• AdvancedMD EHR
• Webex

Performance Metric

• Regular quality audits conducted by the client. 

• At least 1 year of experience as a Medical Virtual Assistant in a healthcare setting, with hands-on experience in front desk, medical administration, or patient coordination. 
• At least 1 year of hands-on experience processing and managing prior authorizations
• Hands-on experience with insurance verification, medication refills/requests, patient records management, and lab result callbacks
• Strong English communication skills with clear, easy-to-understand spoken English, particularly when communicating with elderly patients
• Excellent patient service and phone handling skills
• Proactive, detail-oriented, organized, and able to work independently with minimal supervision
• Experience with AdvancedMD EHR (preferred)
• Experience working in a primary care or family medicine practice (preferred)
• Spanish-English bilingual skills (is a plus)

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.