Medical Virtual Assistant - Receptionist & Administrative Support

Job Title: Medical Virtual Assistant – Receptionist & Administrative Support (Cardiology | Remote)
Job Code: S-HPDD
Position Type: Full-time
Work Hours: 8:00 am to 5:00 pm Central Time Zone (CST)
Work Days: Monday - Friday
Salary: $5 – $6 per hour (depending on experience)
Workplace: Remote
Preferred Candidate Location: Philippines

Company & Role Overview

This role supports a cardiology healthcare practice that provides state-of-the-art, comprehensive cardiac services to adult and geriatric patients.

The practice is seeking a full-time Medical Virtual Assistant to provide receptionist and administrative support. This role plays a key part in ensuring smooth front-office operations, reliable patient communication, and timely insurance-related processes.

Key Responsibilities:

1. Insurance verification (primary responsibility)
• Handled proactively, ideally one to two weeks prior to scheduled appointments
• Typically completed during designated slower periods of the day or on specific days once schedules are set, rather than on the day of the visit
2. Appointment scheduling, confirmations, and day-before reminder calls (incoming and outgoing calls)
3. Receptionist and front-office administrative support, including answering and managing calls via a VoIP phone system, assisting patients with general inquiries and follow-ups, supporting the in-office team, and integrating seamlessly into daily clinic workflows
• The VA should be able to remind patients of balances due and communicate payment expectations clearly, without providing detailed billing explanations
4. Pre-coding assistance within eClinicalWorks (ECW)  
5. Other administrative assistance as needed
6. Maintaining HIPAA compliance and patient confidentiality

• At least 1 year of relevant experience as a Medical Virtual Assistant, medical receptionist, or in healthcare administrative support
• Experience using ECW / eClinicalWorks (preferred)
• Experience working with a cardiology healthcare practice (preferred)
• Experience and comfort discussing financial matters with patients (preferred)
• Clear, professional spoken and written English with minimal accent required for phone interactions
• Strong customer service and communication skills
• Strong organizational and scheduling abilities
• Ability to submit an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory)
• Availability for video meetings with camera on, when required

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: Stable high-speed internet connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional, and distraction-free work environment

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.