Medical Virtual Assistant - Spine & Pain Management

Role Overview:

We are seeking an experienced Medical Virtual Assistant with a strong background in Spine and Pain Management to support clinical and administrative operations. The ideal candidate is detail-oriented, HIPAA-compliant, and confident handling patient coordination, authorizations, and EMR documentation in a fast-paced medical environment.

Key Responsibilities:

• Manage patient scheduling, intake, and follow-ups for spine and pain management cases
• Handle prior authorizations for procedures, injections, imaging (MRI/CT), and medications
• Verify insurance eligibility and benefits
• Coordinate referrals and imaging requests with facilities and providers
• Assist with clinical documentation and EMR updates
• Respond to patient inquiries via phone, email, or patient portal
• Support billing-related tasks such as coding support, charge entry, or claim follow-ups (as needed)
• Maintain accurate patient records in compliance with HIPAA standards

Required Qualifications:

• Proven experience as a Medical VA or Medical Office Assistant
• Spine & Pain Management background (required)
• Hands-on experience with prior authorizations and insurance verification
• Familiarity with pain management procedures (e.g., epidural injections, nerve blocks, RFA)
• Proficient in EMR/EHR systems (e.g., Epic, AdvancedMD, Athena, DrChrono, or similar)
• Strong English communication skills (verbal and written)
• High attention to detail and strong organizational skills
• Reliable internet connection and a professional remote work setup

Nice to Have:

• Medical billing or coding experience (CPT/ICD-10)
• Experience working with US-based clinics
• Knowledge of workers’ comp or personal injury cases
• Prior experience supporting multiple providers