Medical Virtual Receptionist (Appointment Setter)

Job Title: Medical Virtual Receptionist (Appointment Setter)

Position Type:  Part-Time

Work hours: 10:00 AM to 4:30 PM Eastern Daylight Time

Work days: Friday to Sunday

Salary: $5 - $6 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Philippines

We are seeking a highly responsive and detail-oriented Medical Virtual Receptionist (Appointment Setter) to support our client's growing practice. This role is ideal for someone with strong communication skills, sales aptitude, and experience handling patient interactions in a fast-paced environment.

Key Responsibilities

• Appointment scheduling and confirmation
• Sending reminders and follow-ups to patients
• Responding to patient inquiries via email and CRM
• Managing incoming leads through Go High Level (GHL)
• Booking appointments quickly to prevent lead drop-off
• Following up with leads during off-hours to improve conversion
• Handling objections and guiding patients toward booking
• Maintaining clear and professional communication at all times

Core Objectives

• Speed to Lead Response
• Appointment Booking & Conversion
• Preventing Patient Drop-off
• Reducing Staff Workload

Key Skills

• Communication & Accent Clarity
• Sales / Conversion Skills
• Quick Response Time
• Lead Follow-up & Nurturing
• Patient Experience Management
• Reliability & Consistency

Required Skills and Experience

• Excellent English communication skills (clear voice, no heavy accent)
• Proven experience in appointment setting, sales, or customer service
• Strong rapport-building and persuasion skills
• Ability to respond quickly and manage time-sensitive inquiries
• Experience handling patient inquiries and objections
• Familiarity with Go High Level (GHL) or similar CRM tools (preferred)
• Basic medical knowledge or experience in a healthcare setting
• Reliable internet connection and strong work ethic
• Availability for weekends and off-hours work

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.