Mortgage Broker Assistant / Loan Packager

Position: Mortgage Broker Assistant / Loan Packager (Australia Market)

Salary: PHP 70,000 - PHP 80,000

Working Hours & Conditions: Mondays to Fridays; 9:00AM to 6:00PM AEST

Holidays: Australian Holidays

OVERVIEW:

The company is seeking for an experienced Mortgage Broker Assistant / Loan Packager who will work closely with an experienced mortgage broker, managing loan applications from start to finish.

This is a client-facing and hands-on role, ideal for someone with strong banking or finance experience who thrives in a fast-paced environment and enjoys supporting both clients and brokers through the loan process.

RESPONSIBILITIES:

• Manage loan files independently from application through to settlement.
• Prepare accurate, compliant, and well-documented loan applications for various lending products including home loans, equipment finance, and personal loans.
• Conduct servicing, pricing, and valuation assessments to ensure client eligibility and competitiveness.
• Perform credit checks, extract income data, and prepare detailed loan proposals.
• Liaise with clients, lenders, and banks via email to track progress and address queries promptly.
• Stay up to date with lender policies, credit guidelines, and industry trends.
• Contribute to the client retention process by maintaining a high level of service quality and follow-through.
• (Nice to have) Conduct credit analysis to evaluate risk and strengthen loan recommendations.
• Identify opportunities for process improvements and assist in driving operational efficiency.

QUALIFICATIONS:

• Experience: 2-5+ years of experience in banking, mortgage broking, or loan processing (Australian market experience preferred).
• Technical Skills: Familiarity with broker systems and loan platforms (e.g., ApplyOnline, Mercury, Podium)
• Strong working knowledge of loan packaging, servicing, and credit checks.
• Experience across multiple lending products (home, equipment, asset, or personal loans).
• Attention to Detail: Strong attention to detail and accuracy in data entry and document preparation.

MINDSET AND ATTRIBUTES:

• Highly organized, results-focused, and capable of managing multiple loan files simultaneously.
• Demonstrates initiative, accountability, and a proactive approach to resolving issues.
• Team player with a positive, professional attitude.

PREFERRED SKILLS (nice to have):

• Experience with Australian lenders and mortgage products (preferred).
• Tech-savvy with familiarity in loan CRMs, calculators, and digital document

Why You’ll Love This Role

• Impact & Variety: Handle a diverse range of loans — residential, commercial, car, and equipment finance — supporting local families and businesses across Australia.
• Flexibility: Work remotely from the Philippines with a results-driven culture that values output over hours.
• Career Growth: Learn directly from senior brokers and gain exposure to complex loan scenarios — a great pathway toward becoming a broker yourself.