Nurse / Clinical Support Virtual Assistant

Job Title: Nurse / Clinical Support Virtual Assistant
Job Code: SH-NBPM
Position Type: Full-time
Working Hours: 8:00 AM – 5:00 PM CST
Work Days: Monday–Friday
Salary: $5–$6 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines

About the Client:

We are a U.S.-based mental health practice committed to delivering compassionate, patient-centered care. The practice is seeking a highly organized and clinically skilled Nurse/Clinical Support VA to function as a clinical liaison between patients and providers, ensuring timely medication management, accurate documentation, and effective coordination of care.

Scope of Work / Responsibilities:

This role is clinical in nature and requires sound nursing judgment, excellent communication, and the ability to triage patient concerns appropriately.

Top 3 Priorities:

1. Completing prior authorizations for medications and managing all related paperwork
2. Managing patient communication regarding medications, refills, and side effects
3. Coordinating closely with providers for clinical follow-ups, lab results, and referrals

Core Responsibilities:

• Complete prior authorizations for medications using CoverMyMeds and related systems
• Manage and track all prior-authorization documentation and follow-ups
• Handle patient inquiries related to medications, refills, side effects, or prescription issues via calls or messages
• Communicate patient-reported symptoms or side effects to providers and assist in determining next steps
• Call patients back with updates or instructions after consulting with the provider
• Screen, prioritize, and triage incoming patient concerns, identifying when escalation is required (e.g., emergency room referral)
• Follow up on lab orders and referrals to ensure results and external communications are completed
• Manage medical records requests and update patient documentation as needed
• Review and complete required clinical forms and documentation for the care

Systems and Tools Used:

• Tebra / Kareo EMR
• CoverMyMeds
• Microsoft 365 Suite (Outlook, Teams)
• RingCentral (VOIP)

Experience & Clinical Requirements:

• Registered Nurse (RN) or nursing background required
• Proven experience with prior authorizations and familiarity with CoverMyMeds
• Strong clinical knowledge of medications and authorization workflows
• Experience triaging patient concerns and knowing when to escalate to a provider or emergency care
• Previous virtual assistant or remote healthcare experience is preferred but not required

Skills & Competencies:

• Excellent verbal and written English communication skills with both patients and providers
• Strong critical thinking and clinical judgment
• Empathetic, calm, and clear communicator—especially under pressure
• Highly organized with strong multitasking and follow-up skills
• Comfortable working as a liaison between patients and healthcare providers
• Strong understanding of HIPAA and patient confidentiality

Basic Requirements:

• Must speak and write English very clearly
• Must have relevant healthcare or clinical support experience
• Must be able to submit an NBI clearance and/or Local Police Clearance prior to onboarding (mandatory)
• Must be available for video meetings with camera on when required

Technical Requirements:

• Reliable laptop or desktop computer
• High-speed internet connection (minimum 10 Mbps)
• Noise-canceling headset
• Webcam for virtual meetings
• Quiet, professional home workspace

Additional Hiring Requirement:

• Approved applicants must complete a self-serve video interview within 24–48 hours
• Qualified candidates will be invited to a live interview with a Talent Agent

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.