On-call - Strata Admin & Front Desk Support Officer (Australian Client)

About Brainbox

Brainbox is a dynamic BPO committed to fostering a positive and supportive work environment. We pride ourselves on our core value, ‘Always Be Kind,’ which is reflected in everything we do, from employee development to customer service. We invest in our people with continuous training, health benefits from day one, and a culture that encourages personal and professional growth.

We are seeking an On-call Strata Admin & Front Desk Support Officer to support our Australian clients. This role requires a proactive and dependable individual who can provide timely assistance as needed. You will handle calls via BRIA, answers on-call, emergency calls, after-work hours calls.

On call coverage:

• Australian Public Holidays
• Western Australia Holidays
• Saturday 8:30 AM - Monday 8:30 AM

Work Arrangement:

• On-call work from home
• Preferably within Pampanga only, candidates are required to visit onsite during interviews and on your first day

Key Responsibilities

• Respond promptly to on-call requests and provide timely support
• Answer and manage phone calls, transferring or escalating when necessary
• Assist with general administrative duties including correspondence preparation and tracking
• Coordinate service requests, maintenance issues, and complaint resolutions
• Arrange and communicate with contractors as required
• Perform other assigned duties as needed

Qualifications and Experience

• Minimum 2 years of strata experience preferably in customer-facing roles
• Experience or familiarity with strata management, property, or real estate sectors is a plus
• Capability to work flexible on-call hours and respond promptly to client needs
• Fluent and clear English communication skills with a friendly and professional demeanor
• Proficient in Microsoft Office, Google Workspace, and comfortable following standard procedures independently
• Highly organized with attention to detail and ability to multitask efficiently

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

Work location: Angeles City, Pampanga