This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Job Type: Full-time
Responsibilities:
● Manage all client communications including inquiries, project updates,
and scheduling, ensuring 24-hour response times during business
hours
● Maintain constant communication with clients throughout the entire
project lifecycle from initial opportunity through aftercare and review
requests
● Respond to social media comments and direct messages within one
hour during business hours
● Qualify leads in real-time and update CRM deals as they progress
through the pipeline
● Organize complete documentation for each job with easy accessibility,
ensuring all project information is centralized and retrievable within
minutes
● Schedule jobs in advance taking into account workloads, travel times,
and material/supply requirements
● Conduct regular job audits (daily/weekly) to ensure timesheets are
updated, variations are recorded, and costs/allowances are properly
tracked
● Manage supplier coordination including price book updates, ordering
materials, and ensuring delivery schedules align with project timelines
● Ensure all required documents and information are completed before
each project stage milestone
● Maximize utilization of Wunderbuild features, both currently used and
underutilized capabilities
● Coordinate trades, materials, and documentation to ensure everything
is in place when needed
● Maintain compliance records and ensure all job cards are complete
and up-to-date
● Create and enhance Standard Operating Procedures (SOPs) starting
with communications, operations, and admin tasks
● Develop process workflows for the entire client journey from
onboarding through project management to quality control and
aftercare
● Establish consistent procedures for supplier price checking, job
costing, and data input
● Create QC checklists and job auditing processes to ensure
standardization across all projects
Scopes:
● Full ownership of client communication management across all
channels (email, phone, social media)
● Complete project administration from initial inquiry through project
completion and aftercare
● Comprehensive supplier and material coordination including price
book maintenance and ordering
● Lead qualification and CRM management with real-time updates and
pipeline progression
● Job scheduling and resource coordination taking into account all
logistical factors
● Quality control and compliance monitoring with regular auditing
responsibilities
● Documentation and process improvement including SOP creation and
workflow development
● Wunderbuild system optimization to maximize feature utilization and
operational efficiency
● Integration management between Wunderbuild, Xero, and other
business systems
● Proactive communication protocols to eliminate client complaints
about delays or lack of updates
Requirements
Requirements:
● Strong experience with construction project management software,
preferably Wunderbuild or similar platforms (Buildertrend,
CoConstruct, Buildxact)
● Proficiency with accounting software integration, particularly Xero
● Excellent written and verbal communication skills with ability to
manage client relationships professionally
● Experience with CRM systems and lead qualification processes
● Strong organizational skills with attention to detail and ability to
manage multiple projects simultaneously
● Understanding of residential construction processes, terminology, and
typical project workflows
● Ability to create and maintain documentation, SOPs, and process
workflows
● Experience with supplier management and procurement coordination
● Knowledge of construction compliance requirements and quality
control processes
● Proficiency with digital tools including Trello, screen recording software
(Komodo/Loom), and Google Workspace
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