Operations Assistant (E-commerce | Retail Fashion) - Work from home

The Operations Assistant plays a vital role in supporting e-commerce operations by providing end-to-end assistance across administration, customer service, order management, systems maintenance, and project coordination. This role requires a versatile individual with excellent communication skills, critical thinking ability, and a proactive approach to problem-solving. With a wide variety of ad hoc projects, the Operations Assistant ensures seamless day-to-day operations while enabling the business to scale efficiently.

• Review, process, and manage daily customer order queries.
• Act as a liaison between customers and internal teams for inquiries, order updates, and escalations.
• Ensure timely follow-up on tickets, questions, and critical customer communications.
• Manage calendars, inboxes, and travel arrangements for senior staff.
• Support filing, record-keeping, and document management, implementing improved systems for efficiency.
• Prepare reports and compile information into polished PDF documents.
• Provide PA support, ensuring smooth day-to-day operations for leadership.
• Maintain NetSuite and Shopify daily.
• Support integration and maintenance of customer service platforms (e.g., Gorgias).
• Handle inbound and outbound communications with professionalism and accuracy.
• Support communication outreach campaigns, including customer updates and project-based communications.
• Liaise with internal and external stakeholders across multiple time zones.
• Provide hands-on support with ad hoc projects and seasonal initiatives (e.g., November/December Christmas campaigns).
• Assist in tracking project deliverables.
• Support business-critical projects across operations, customer support, and business development.
• Collaborate with leadership on business improvement projects and operational strategy.
• Other position-level duties as instructed by the CEO.

• Bachelor’s degree in Business Administration or relevant field.
• At least 3 years of experience in operations, administration, or customer support (e-commerce experience preferred).
• Exposure to ERP/CRM systems such as NetSuite, Shopify, and customer service platforms (e.g., Gorgias).
• Experience in order management, scheduling, or executive support.
• Strong computer literacy, with willingness to adopt and expand knowledge of AI tools.
• Strong organisational and multitasking skills with attention to detail.
• Critical thinking and problem-solving ability, with a proactive mindset.
• Strong communication skills, both written and spoken English.
• Ability to learn quickly and adapt to new systems and processes.
• Technical competency with NetSuite, Shopify, WMS, Gorgias, and AI tools a plus.
• Professionalism in dealing with sensitive information, clients, and partners.
• Ability to thrive in a fast-paced, high-volume environment.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/