Operations Executive - Australia Operations

• Develop automated dashboards and reports to track key performance indicators (KPIs).
• Identify gaps in data collection and collaborate with tech teams to enhance data availability.

• Work closely with fulfillment partners to improve resource allocation and labor forecasting.
• Enhance planning accuracy for peak demand periods (e.g., holiday sales, promotions).

• Monitor and analyze partner performance trends to proactively address deviations.
• Provide actionable insights to ensure fulfillment and carrier partners meet service level agreements (SLAs).

• Identify and optimize manual operational processes.
• Collaborate with central teams on automation initiatives to improve efficiency.

• Assist the Country Operations Manager with additional operational tasks to ensure smooth business operations.

Technical Skills

• Proficiency in SQL, Metabase, Power BI, and Excel for reporting and business intelligence.
• Experience with process automation and workflow optimization.
• Knowledge of workforce planning and forecasting methodologies.
• Strong project management and process improvement expertise.

Soft Skills

• Analytical & Problem-Solving: Ability to interpret data and drive operational improvements.
• Communication & Stakeholder Management: Comfortable working with internal teams, vendors, and leadership.
• Attention to Detail: Ensuring data accuracy and spotting inconsistencies in performance metrics.

Preferred Qualifications

• Experience: 2+ years in warehouse operations, fulfillment, or supply chain management.
• Education: Bachelor’s or Master’s degree in Operations, Supply Chain, or related fields (preferred).
• Certifications: Google Data Analytics, Lean Six Sigma Green Belt (optional).
• Language: Fluent in English.

• Annual Bonus
• 25 days leave.
• Health Insurance.
• Macbook.
• Annual L&D support