Operations Manager

Work Hours: 8 hours per day

Work Setup: Morning shift (Monday-Friday)

Hybrid Setup: Primarily remote, with occasional onsite work required at least once per month

Equipment: Company-provided

Responsibilities:

• Systems and Reporting Management
• Design, build, and maintain comprehensive reports using agency management systems and business intelligence tools
• Work with various operational systems to extract, analyze, and present data for leadership decision-making
• Resource Planning and Utilization
• Partner closely with the resourcing team to monitor and optimize capacity planning
  across all departments
• Analyze utilization rates and resource allocation to identify opportunities for improved
  efficiency
• Cross-Departmental Systems Support
• Collaborate with department heads to understand reporting needs and system requirements
• Facilitate data flow between creative, strategy, technology, and production teams through integrated systems

Requirements:

• Bachelor's degree in Operations Management, Business Administration, or related field
• 3-5 years of operations experience, preferably in an agency, creative, or professional
  services environment
• Strong project management skills with experience using project management tools
• Excellent communication and interpersonal skills with the ability to work effectively
  across all organizational levels
• Analytical mindset with proficiency in data analysis and reporting
• Experience with process improvement methodologies and change management
• Proficiency in Google Workspace, Microsoft Office Suite, and operational software
  platforms
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Experience in advertising, marketing, or creative agencies
• Knowledge of creative production processes and workflows
• Experience with business intelligence tools and dashboard creation
• Understanding of budget management and financial reporting
• Experience with agency management software like Adobe Workfront, Macronomy