Operations Manager (Amazon)

Overview

We are seeking a highly skilled and hands-on Operations Manager to lead our Amazon USA private label business. This role blends strategic leadership with direct, day-to-day operational execution. You will oversee supply chain workflows, manage Amazon account health, support purchasing and logistics, and lead a small team responsible for marketplace operations.

The ideal candidate thrives in a fast-paced, high-growth environment, is exceptionally detail-oriented, and enjoys rolling up their sleeves to solve problems while guiding and developing a high-performing team. This position is approximately 50% individual contributor and 50% management, requiring both strategic thinking and hands-on involvement.

This is a remote position with competitive compensation, performance-based incentives, and opportunities for long-term growth in e-commerce operations.

Key Responsibilities

Operations & Supply Chain Management

• Oversee the Supply Chain Manager and ensure smooth end-to-end operations from China-based production to U.S. 3PL warehouses and final delivery to Amazon FBA.
• Step in during critical moments to personally troubleshoot logistics, customs clearance, or inbound shipping issues.
• Maintain real-time visibility into inventory levels and collaborate with the Supply Chain Manager to prevent stockouts or overstock situations.
• Guide strategic decisions around freight, customs, domestic transport, and replenishment timing.
• Lead seasonal, monthly, and long-term forecasting activities, ensuring accuracy and alignment with sales velocity and operational constraints.

Amazon Marketplace Operations

• Oversee order management functions and support the Administrative Assistant with customer service and account-related tasks.
• Manage Amazon account health, resolving policy violations, IP complaints, and compliance issues independently and efficiently.
• Execute operational tasks directly in Amazon Seller Central when required.
• Partner with the PPC team to align advertising efforts with inventory availability.
• Monitor listings, sales performance, competitor activity, and market trends to maintain strong organic ranking and competitiveness.

Vendor & Purchasing Management

• Source, evaluate, and negotiate with suppliers, freight forwarders, and 3PL partners.
• Maintain high quality standards and ensure on-time, cost-effective deliveries.
• Oversee purchasing decisions while stepping in to handle escalated supplier negotiations.
• Evaluate vendor performance and initiate improvements as needed.

Leadership & Team Management

• Lead and mentor a small operations team (2–3 people), creating clear processes, KPIs, and development paths.
• Promote a continuous improvement culture centered on operational excellence and efficiency.
• Lead by example—balancing strategy with hands-on execution and modeling strong problem-solving skills.
• Support additional projects and business priorities as needed, adapting to evolving demands.

3+ years of hands-on operations, supply chain, or logistics experience within an Amazon environment.

Strong knowledge of Amazon FBA, 3PL operations, international shipping (China → USA), customs, and freight forwarding.

Proven track record in demand forecasting, seasonal planning, and inventory management.

Experience managing Amazon account health, including policy violations and IP/compliance issues.

Extremely detail-oriented, process-driven, and organized, with a continuous improvement mindset.

Comfortable working in a fast-paced environment with partial overlap to U.S. East Coast hours.

Understanding of how PPC and marketing performance influence inventory strategy.

Excellent communication and analytical skills; fluent in English.

Proficiency with Google Sheets/Excel.