Operations Team Assistant

Job Post: Operations Team Assistant

Position Code: CHA-OPPT

Position Type: Part-Time (20 hours per week)

Work Hours: 5 days a/ week 4 hours a day. 12pm-4pm EST

Work Days: Monday – Friday

Salary: $5-$6 per hour

About this Role

This role is primarily execution-focused, with clinical knowledge used to review work for accuracy, consistency, and clinical sense. The position supports a product used by registered nurses and patients, so attention to detail and basic clinical understanding are important.

Key Responsibilities

• Execute protocol and data-mapping tasks as defined by the Operations team
• Map symptom questions and answer choices to predefined clinical dispositions
• Review assigned mappings to identify inconsistencies, gaps, or unclear logic
• Flag areas where symptom questions or answer choices may need adjustment
• Apply clinical knowledge to validate that mappings align with symptomology and acuity
• Document work clearly and follow established guidelines and instructions
• Maintain accuracy and consistency across assigned tasks

Required Skills & Experience

• Nursing background (RN preferred) or strong clinical healthcare experience
• General understanding of medical symptomology and clinical workflows
• Strong attention to detail and ability to follow structured processes
• Comfortable working with spreadsheets, documents, and internal tools
• Ability to perform repetitive, detail-oriented work with consistency

Clinical Review & Quality Support

• Use clinical knowledge to spot potential issues or mismatches in data
• Identify when symptom questions may be confusing, redundant, or incomplete
• Escalate findings and suggestions to the Operations team for review
• Support quality and safety without independently changing clinical logic

Communication & Collaboration

• Clear written communication for documenting findings and questions
• Ability to follow direction and work closely with the Head of Operations
• Occasional collaboration with technical team members as needed
• Open to feedback and process improvements

Professional Expectations

• Ability to work independently on assigned tasks
• Reliable, organized, and deadline-oriented
• Comfortable working in a structured, execution-focused role
• Professional approach to work impacting clinical users and patients

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.