Outbound Client Representative

Internal Job Title: Client Intelligence Associate
Location: BGC, Taguig City
Schedule: Night Shift, Remote
 

Who We Are

At AGSI, we believe people are at the heart of every successful business. Since 2012, we’ve been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire exceptional talent.

• Mission: To help companies build high-performing teams through world-class Filipino talent.


• Vision: To become the unmatched global choice for BPO services in the country.
  
  

When you join us, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What’s in it for You?

We don’t just want you to succeed, we want you to thrive. At AGSI, you’ll enjoy:

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.


• Free Food and Coffee when reporting onsite, to fuel your productivity and enjoy the perks of office life.


• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.


• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.


• Group Life Insurance for your peace of mind.


• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.


• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.
  

Here, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success.

About Our Client

Our client is a staffing-focused service provider delivering clean, verified prospect data and insights on companies with real hiring needs. They are hiring a reliable Client Intelligence Associate (CIA) for a fully remote, high-volume outbound calling role, speaking with decision makers to verify company and staffing information across the U.S.

This role suits someone confident on the phone, organized, and able to thrive in a fast-paced startup. Attendance and consistency are key, with performance measured daily and weekly. While not sales-focused, it is production-driven with clear expectations for output and accuracy

Key Responsibilities:

• Make 200 to 300 outbound calls per day using an auto dialer from a provided list


• Speak with companies to confirm hiring trends, staffing usage, and company facts


• Will have natural, friendly conversations with people about hiring needs and document in our database


• Identify staffing departments and gather accurate contact information for decision makers


• Gather additional insights such as roles filled by staffing, frequency of usage, and staffing vendors used


• Conduct online research using Google, LinkedIn, company websites, and other sources to validate records


• Research personal insights on staffing decision makers through social media platforms and document in our database


• Enter and maintain accurate data in spreadsheets and the myScout platform


• Flag lead issues or inconsistencies to the Manager for re verification


• Respond to client questions or corrections via chat, email, or phone within 24 hours


• Answer inbound calls to the myScout main phone line as needed

Qualifications:

• Call center, customer service, telemarketing, recruiting, or other high volume outbound calling experience strongly preferred


• Must be able to have natural, friendly conversations with people to build rapport and not sound scripted


• Experience working with an auto dialer is a plus


• Staffing industry knowledge is helpful but not required. Full training provided


• Comfortable having back-to-back conversations throughout the day


• Strong computer skills and attention to detail


• Able to work quickly without sacrificing accuracy


• Coachable, dependable, and able to thrive in a fast-moving environment


• Proven strong attendance record in prior roles required