Patient and Sales Support Representative (Chiropractic) - Work from home

We are seeking a Patient and Sales Support Representative to join a healthcare team. In this role, you’ll be the first point of contact for new and returning patients, handling enquiries, scheduling appointments, and supporting their care journey. If you have a strong customer service background, excellent communication skills, and a genuine passion for patient care, we’d love to hear from you.

• Respond to enquiries received through phone, email, online forms, and other channels.
• Provide information about chiropractic services and address patient questions or concerns.
• Manage and follow up on incoming leads in a timely and professional manner.
• Reactivate previous patients through outreach and follow-up campaigns.
• Maintain accurate records of enquiries and interactions in the lead management system.
• Track and report lead conversion rates and other key metrics.
• Schedule initial consultations and follow-up appointments, coordinating with chiropractors and staff.
• Handle payment transactions, providing clear information on pricing and payment options.
• Deliver excellent customer service, resolving issues or complaints promptly and professionally.
• Assist with learning how to mark up and prepare X-rays in line with chiropractic procedures.
• Carry out other role-specific duties as needed.

• Bachelor’s degree or Certificate IV in a relevant discipline preferred.
• Minimum 3 years of experience in sales support or customer service, preferably in a healthcare or medical setting.
• Strong background in healthcare administration, medical sales, or a related field.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency with lead management and CRM software.
• Ability to multitask, prioritize effectively, and work both independently and in a team.
• Empathetic, patient-focused attitude with a high level of professionalism, integrity, and respect for confidentiality.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/