Patient Care Coordinator

Job Title: Patient Care Coordinator

Position type: Full-time

Work hours: 8:00 AM – 5:00 PM Eastern Standard Time (EST)

Work days: Monday – Friday

Salary: $5 – $6 per hour depending on experience

Job code: MD-Ortho

Workplace: Remote

Preferred Candidate Location: Philippines

About the Role

We’re looking for a Patient Care Coordinator to support end-to-end scheduling and care coordination for patients receiving both telehealth and in-person services across multiple U.S. states. This role involves managing high-volume scheduling, coordinating referrals with external providers, and communicating clearly with patients, physicians, and facilities to ensure care is delivered smoothly and on time.

Scope of Work/Responsibilities

1) End-to-End Patient Scheduling & Care Coordination

• Manage the full scheduling lifecycle for patients requiring telehealth and in-person care
• Schedule telehealth visits with internal physicians across 20+ medical specialties
• Coordinate in-person services such as MRI, X-ray, laboratory testing, and specialty clinic visits
• Handle urgent and same-day scheduling based on clinical priority and physician direction
• Support patients across multiple U.S. states and ensure proper regional coordination
• Assess and sequence appointments correctly to prevent delays or incorrect bookings
  

2) Referral Management & External Provider Coordination

• Coordinate with external imaging centers, clinics, and specialty providers
• Confirm appointment availability, preparation instructions, prescreening needs, and required documentation
• Identify and resolve common referral barriers, including: Insurance authorization issues, Missing clinical records, & Incomplete referrals/documentation
• Follow up consistently until: Services are completed & Reports/results are received
• Maintain continuity of care across multiple providers and healthcare systems
  

3) High-Volume, High-Stakes Communication

• Manage frequent inbound/outbound communication with: Patients, Physicians, Imaging centers, & Specialty clinics
• Explain appointment details, prep instructions, and next steps clearly to patients
• Handle urgent, sensitive, or high-stress situations with professionalism and empathy
• Collaborate closely with internal schedulers and physicians to ensure seamless coordination
• Communicate effectively with Spanish-speaking patients and provider offices (preferred)
  

Experience requirements

• Medical education/degree required: Not required
• Previous experience as a virtual assistant required: Preferred (healthcare scheduling/care coordination experience is a plus)
• Medical license (doctor, nurse, PT, etc.) required: Not required

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.