Patient Care Coordinator (General Healthcare) - E003

Work Arrangement: Fully Remote
Job Type: Independent Contractor, Full-time
Work Schedule: 40 hours per week, US time zones

Locations:
• Philippines
• LATAM (Mexico, Colombia, Argentina, Brazil)
• Other remote regions with strong English communication skills

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

Role Overview

As a Patient Care Coordinator, you will serve as the primary point of contact for patients, managing appointment schedules, care updates, and communication with the internal care team. This role requires strong organization, empathy, and precision to ensure patients receive high-quality, timely support.

Your Impact

You will help patients navigate their care journey with confidence, contributing to improved satisfaction, reduced no-shows, and smoother coordination across medical providers.

Core Responsibilities

Care Navigation – 50%

• Act as the main liaison between patients and the care team, ensuring clear, supportive communication
• Schedule and manage patient appointments and follow-up visits
• Send reminders and confirm patient attendance to reduce no-shows

Communication & Support – 30%

• Provide clear guidance and updates to patients regarding next steps in their care plan
• Answer patient questions with empathy and professionalism
• Coordinate with healthcare staff to ensure timely responses and actions

Records & Compliance – 20%

• Maintain accurate and updated patient information in EMR systems
• Ensure all processes follow HIPAA standards and healthcare compliance
• Document all interactions clearly for team visibility

Must-Haves

• 1+ years of experience in patient coordination, patient navigation, or healthcare support
• Strong English communication skills (verbal and written)
• Experience working with EMR/EHR systems
• High attention to detail and strong organizational skills
• Ability to manage high-volume communication in a fast-paced environment

Nice-to-Haves

• Experience working with U.S. healthcare or clinical environments
• Background in call center, patient support, or telehealth
• Familiarity with HIPAA or healthcare compliance

Tools Proficiency

Required

• EMR/EHR systems (Athena, DrChrono, Kareo, or similar)
• Communication Tools: Gmail, Zoom, Slack
• Documentation & Workflow: Google Workspace (Docs, Sheets, Drive)
• Scheduling: Calendly or internal appointment systems

Preferred

• Customer Support Tools: Zendesk, Freshdesk, or similar
• Project Management: Notion, Asana, or ClickUp

Our Recruitment Process

1. Application Submission
2. Screening
3. Skills Assessment
4. Initial Interview
5. Final Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl Talent.