Patient Care Coordinator (Health Clinic)

Role: Patient Care Coordinator

Work Arrangement: Fully Remote

Job Type: Independent Contractor, Full-time

Work Schedule: Monday–Friday, ideally with consistent morning coverage (EST/PST preferred); flexible for the right candidate; Monday to Friday priority

Location: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work With Us?

We're not just another recruiting firm - we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company

Our partner is a virtual-first specialty clinic providing compassionate, evidence-based care for patients with rare and complex chronic conditions like Ehlers-Danlos Syndrome (EDS), POTS, MCAS, and related disorders. By using advanced digital health tools, they break down barriers to care and support patients who are often underserved and misdiagnosed.

Their mission is to expand access to specialized care and improve patients’ quality of life. The team operates in a fully remote, fast-paced environment that values empathy, initiative, and operational excellence.

Responsibilities:

• Patient Support & Communication: 50% Act as the first line of contact for patient inquiries across platforms—EHR, secure chat, and phone—handling scheduling, prescription coordination, and follow-ups with clarity and empathy.
• Care Coordination & Navigation: 40% Work closely with our clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations. Track patient progress across the care journey and ensure continuity of care.
• Operational Workflow Management: 10% Maintain HIPAA-compliant documentation, support onboarding for new patients, and flag care gaps and systemic or financial barriers to care. Participate in team meetings and continuous process improvement efforts.
• Use and/or create automations to create leverage; currently manual tasks - responding to humans and chart preparation
• Respond to inbound messages and respond to patients
• Work with 2 existing patient coordinators
• Medical Scribe: Serve as a Medical Scribe, accurately documenting patient encounters, physician notes, and other relevant information in the electronic medical record (EMR). Ensure timely and precise medical documentation to support high-quality patient care.

Tools:

• Elation Health (EHR)
• Slack
• Google Workspace (Gmail, Sheets, Drive)
• Zoom
• Spruce Health (for patient messaging & VOIP)
• Notion (internal knowledge base)

• Prior experience in care coordination, case management, or virtual clinical support (1-2 years of US healthcare experience)
• Minimum of 1 year of experience as a Medical Scribe in a clinical or telehealth setting.
• Familiarity with U.S. healthcare systems (insurance, referrals, prior auths)
• Familiarity with medical terminology
• Experience with Elation EHR or similar digital health platforms preferred
• Strong preference for candidates with VC-backed digital health company experience
• Understanding healthcare and what visit processes look like, can make clinical judgment calls,
• Operationally sound

• Remote Work: Fully remote - work from anywhere

• Generous PTO: 10 days PTO per year, plus public holidays and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Balanced schedules that support a healthy work-life balance