Remote Patient Intake & Care Coordinator (Healthcare - Elderly Support)

Job Title: Remote Patient Intake & Care Coordinator (Healthcare – Elderly Support)

Job Code: [SDL-A]

Position Type: Full Time | Remote

Work Hours: 9:00 AM – 5:00 PM EST (Monday–Friday)

Salary: $5.00 – $6.00 per hour (based on experience)

Location: Remote | Philippines

Job Summary & Client Overview

You will be supporting a U.S.-based healthcare organization dedicated to helping families navigate the complexities of aging with confidence, compassion, and clarity. This practice specializes in guiding older adults and their families through care planning, medical coordination, crisis support, and life transitions. Their team, including experienced nurses and social workers partners closely with families to ensure elderly clients receive thoughtful, personalized, and dignified care. With decades of experience in elder-focused healthcare support, this organization serves as a trusted advisor to families during some of the most emotional and critical moments in the aging journey.

As a Remote Patient Intake & Care Coordinator, you will serve as the first point of contact for elderly clients and their families. This is a high phone-volume, emotionally sensitive role that requires calm professionalism, strong call triage instincts, and excellent organizational skills.

You will function as a remote front desk and intake support specialist, ensuring calls are properly routed, documentation is accurately handled, and families feel supported from their very first interaction.

Key Responsibilities

• Answer and triage incoming calls from elderly clients and family members
• Route calls accurately to clinicians and intake team members
• Respond to inquiries via phone, email, or text
• Provide basic information while maintaining professional boundaries (no clinical advice)
• Schedule appointments and send reminders
• Manage intake documentation and patient records
• Coordinate with healthcare professionals to ensure seamless client care
• Perform accurate data entry across multiple disconnected systems
• Scan and fax documents to appropriate locations
• Organize and clean up intake information and clinical notes
• Prepare and format reports, spreadsheets, and Google Slides presentations (content provided)
• Manage email inboxes (sorting, prioritizing, responding, newsletters)
• Maintain HIPAA-compliant handling of sensitive intake and clinical information

Systems You’ll Work With

• iHealth Home (EHR)
• HubSpot
• Google Workspace
• Slack
• Comcast VoIP app

• Healthcare administrative experience required

• Previous experience as a Medical Receptionist, Medical Administrative Assistant, or Patient Care Coordinator
• Experience supporting elderly populations (including dementia care) preferred
• Strong phone communication skills with the ability to manage high call volume
• Demonstrated ability to triage and route calls appropriately
• Highly organized with strong attention to detail
• Experience with documentation handling, scanning/faxing, and multi-system data entry
• Clear understanding of professional boundaries
• Knowledge of HIPAA-compliant practices

Top 3 Priorities

1. Accurately answering and routing incoming calls
2. Administrative support (documentation, scanning/faxing, data entry)
3. Calm, professional communication with elderly clients and families in sensitive situations

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.