Patient Support Representative - Work From Home

Join a chiropractic clinic in Canberra as a Patient Support Representative. Manage enquiries, schedule appointments, and support patients with care and professionalism in a friendly, health-focused environment.

• Respond to and convert enquiries received via phone, email, forms, and other marketing channels.
• Provide information about chiropractic services and address patient questions or concerns.
• Manage incoming leads, follow up professionally, and leverage sales skills.
• Reactivate previous patients through proactive outreach campaigns.
• Maintain accurate records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other key metrics.
• Schedule initial consultations and follow-up appointments for new and existing patients.
• Coordinate with chiropractors and clinic staff to ensure smooth scheduling.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service to ensure a positive patient experience.

• Support data input for key practice statistics.
• Assist with social media administration and related marketing tasks.
• Perform other role-specific duties as required.

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration, or a related field.
• Minimum 3 years of experience in a sales support or customer service role, preferably in healthcare or medical settings.
• Background in healthcare administration, medical sales, or similar areas is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient-focused attitude with commitment to delivering high-quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home
• Monday to Friday 8AM to 5PM PHT (adjustments will be made for daylight saving time)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/