Payment Application Representative II

ABOUT THE CLIENT: Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each clients needs. With decades of experience and a strong team of experts, they've built a reputation for helping organizations work smarter and more efficiently.

OVERVIEW: The Payment Application Representative II is responsible for performing more advanced payment processing tasks within the Accounts Receivable team. This role involves accurately applying payments, resolving complex discrepancies, and mentoring junior staff as needed. The ideal candidate has a solid background in AR/cash application processes and thrives in a fast-paced, detail-driven environment.

DUTIES AND RESPONSIBILITIES:
Accurately apply a high volume of customer payments (ACH, credit card, wire transfers, lockbox, checks) to the correct accounts and invoices
Investigate and resolve complex issues including misapplied payments, short pays, overpayments, and unapplied cash
Research customer account discrepancies and communicate resolutions with internal teams or clients
Reconcile daily bank deposits and ensure system accuracy
Assist in month-end closing tasks and reporting requirements
Create and maintain documentation of standard procedures and improvements
Train or guide Payment Application Rep I team members when needed
Partner with billing, collections, and customer service departments to resolve open items
Identify process improvement opportunities and participate in system upgrades or automation projects
Maintain confidentiality and compliance with internal controls and audit standards
Perform additional duties and special projects as assigned

QUALIFICATIONS:

2+ years of experience in accounts receivable, cash application, or related finance role
Advanced understanding of payment types and reconciliation practices
Experience working with ERP systems (e.g., NetSuite, SAP, Oracle)
Proficiency in Microsoft Excel and data entry
Strong analytical and problem-solving skills
Excellent attention to detail and organizational ability
Strong interpersonal and communication skills

Preferred:
Associates or Bachelors degree in Accounting, Finance, or Business Administration
Experience in a shared services or high-volume transaction environment
Familiarity with automated cash application tools and lockbox processing
Knowledge of internal controls and SOX compliance

SHIFT SCHEDULE: TBD

SETUP: This is a remote (work-from-home) position open to candidates based anywhere in the Philippines.

PERKS & BENEFITS:
-Competitive Salary Package
-Company Laptop provided
-HMO Coverage on Day 1
-Free HMO Dependent
-Paid Leaves with Unused Leave Conversion
-Monthly Attendance Bonus
-13th Month Pay
-Referral Bonus
-Monthly Prizes and Bonuses