Planning Analyst

Description

We are currently seeking a detail-oriented and experienced Planning Analyst. This role supports workforce planning by managing long-term capacity plans, maintaining accurate schedules, and creating data-driven forecasts. It ensures smooth coordination between teams, monitors personnel movements, and keeps internal systems consistently updated.

Responsibilities

• Perform 52-week capacity plan
• Update schedules & PLANNING
• Establish and maintain effective communication with internal and external customers
• Effectively verify active personnel and their movements within the organization
• Keep the company's internal systems updated in a timely manner: Tickets, Personnel Requisitions, databases, UAD tool
• Create and manage planning forecasts (Volume, TMO, Reducers, Attrition, RPC, Concurrency)
• Schedule the different intraday activities of each of the services.
• Workforce (RTA): Minimum of 1 year of experience.
• Operations (Telephone Agent / Team Leader): Minimum of 2 years of experience.

• Minimum of two years completed in a college program related to Industrial Engineering, Systems Engineering, or Business Administration
• Understanding Business Metrics
• Knowledge of Time Management
• Statistical and data collection skills
• Verbal and written communication skills
• Interpersonal leadership skills and relationship management
• Adaptation to change and management under pressure, problem solving, achievement of results and continuous improvement