Policy Administrator (Insurance Experience) - Work from home / Dayshift

As a Policy Administrator, you'll be the backbone of our policy administration team. Processing new applications, managing renewals, and helping customers make the best choices for their pets. You'll handle client queries with empathy and efficiency while ensuring compliance with underwriting standards and regulatory frameworks.

• Examine applications to ensure they meet the company's policy administration guidelines.
• Manage renewals in line with the current time frame to ensure renewals are sent within the required time frame as per our underwriting criteria.
• Process new business applications.
• Process of amendments to current insurance policies, upgrades, and downgrades.
• Provide exceptional client support via phone and email.
• Assess the application for claims loading where appropriate.
• Provide effective and efficient administration support and accurate data entry.
• Report and promote within the regulatory framework, possible business risks and breaches.
• Management of the underwriting email box.
• Answer customer queries, email and telephone inquiries.

• Bachelor’s degree in Business Administration or a related field.
• Minimum 2 years of experience within the insurance industry.
• Veterinary nurse qualification or a medical background is highly desirable.
• Passion for delivering excellent customer experience.
• Strong time management and organisational skills.
• High attention to detail.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
• Opportunities to work with leading companies in Australia and beyond
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/