Product Experience Specialist

About Harver Harver is the industry leading hiring solution helping organizations optimize their talent decisions. Rooted in over 35 years of rich data insights, the company’s portfolio of solutions enables organizations to make the best talent decisions across the entire employee lifecycle. Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable offerings making hiring better, faster, and fundamentally more fair. More than 1,300 customers trust Harver to help put purpose to work.     At Harver, we are:    Transparent: We believe in fostering an open, honest, and accountable environment where information flows freely and clearly. We are dedicated to being transparent in our decision-making processes, communication, and actions, both with our customers, peers, and partners.  Collaborative: We embrace the power of collaboration and recognize that every individual brings unique strengths to the table. We have strong working relationships and partner together with respect, kindness, and empathy to achieve shared goals and deliver impactful results to our peers, customers, and partners.  Curious: We embrace curiosity as a driving force for continuous learning and innovation. We are committed to being agile, dynamic, and adaptive, always seeking opportunities to improve and evolve in response to new challenges and changing environments. Product Experience Specialists provide existing customers with exceptional services. The focus of this role is to enhance and optimize the experience users have with Harver.  They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize the customer experience, and in turn increase overall satisfaction, adoption and retention with the product.   The Product Experience Specialists also have a crucial role in training employees and clients on platforms capabilities. To ensure a consistent customer-centric approach across the organization, they create training materials, run workshops on specific features, and train team members. They also contribute to ensuring the internal knowledge base is kept up to date with relevant information.   Please note that this role will operate on UK time zone If you’re passionate about working in a dynamic, fast-growing company — with innovative technology, smart colleagues, and opportunities for development — come grow with us!   In this role you get to:   Product experts   Become a Product Guru on the Harver Platform features, functionalities, and customer use cases    Product expert in Checkster   Training & Documentation   Create and maintain training materials and internal Knowledge Base articles    Run workshops on specific features   Train team members on product related topics   Platform Configuration & Client Support   Perform configuration and workflow updates for existing customers   Work with Implementation Consultants during projects to assist with configurations and other project needs   Respond to customer inquiries via tickets submitted    Assist with quality assurance aspects of projects   Proactive Engagement:   Monitor customer patterns via tickets submitted to identify opportunities for increasing engagement   Work with leadership to develop strategies to encourage regular and deeper use of the product   Work closely with Marketing to communicate with customer and internal stakeholders to keep them informed about new features, updates, and best practices   Cross Functional Collaboration:   Work with Customer Success teams, Product and other stakeholders to ensure that user experience considerations are integrated into product development and updates   Actively involved in supporting internal stakeholders with product related questions via Slack and meetings      …And most important, you will immerse into a culture of collaboration, contribution, and fun!   We’re looking for people who have:    Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences, including non-technical team members and clients     Eagerness to learn new and unfamiliar technologies     Outstanding troubleshooting skills and the ability to problem-solve and think critically     Ability to prioritize work and be self-directed in a dynamic and challenging work environment     Strong work ethic and desire to meet client and internal driven deadlines     We are looking for people who have:    2-4 years of demonstrated expertise designing, implementing, and supporting enterprise-grade solutions meeting complex business requirements   Experienced in:    Capturing customer requirements    Assessing feasibility in customer required scenarios    Mapping current and future processing flows    History of customer focus and delivery    Strong organizational and interpersonal skills   Always conduct business with integrity and behaviors that align with Harver's policies, procedures, and core values    Ability to prioritize work to meet established deadlines, while maintaining quality and customer satisfaction   Ability to work effectively within a fast paced, changing high growth environment    Self-motivated with the demonstrated ability to take initiative    Excellent written and verbal communication skills and strong cognitive ability, especially with respect to understanding, documenting, and describing complex technical integration details   Ability to flex communication style based on audience    Ability to effectively communicate with technical diagrams and presentations   Proficient with Microsoft Office Suite (i.e., PowerPoint, Word, Outlook, SharePoint)   Knowledge of Talent Management industry a plus   A degree in Business, Information Technology, or related field or equivalent experience   Pssst… you don’t have to check all the boxes to apply!   The benefits of working at Harver   As a global company, our benefits vary by location. Ask your recruiter to provide information about localized benefits. Harverians enjoy:   A competitive base salary and great incentive program   Discretionary paid time off — when you need it, take it   Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members    Generous bonus and referral reward   Remote-first culture   Summer Fridays and quarterly wellness days   Flexible schedules to improve work/life balance