RN / USRN Medical Receptionist - Dermatology Practice

Job Overview

We are seeking a highly organized and patient-focused RN / USRN Medical Receptionist to support a busy Dermatology practice. The ideal candidate will combine strong front-desk administrative skills with clinical knowledge to assist in patient coordination, scheduling, biopsy follow-up calls, and overall patient communication. This role requires professionalism, attention to detail, and the ability to handle sensitive medical information with accuracy and empathy.

Key Responsibilities

• Manage inbound and outbound patient calls professionally and efficiently
• Schedule, confirm, and reschedule patient appointments and procedures
• Handle front desk coordination, patient intake, and registration support
• Verify insurance eligibility, benefits, and authorizations when needed
• Maintain accurate patient records in EMR/EHR systems
• Conduct biopsy result follow-up calls with patients based on provider instructions
• Communicate pathology results clearly and appropriately while maintaining patient confidentiality
• Escalate urgent biopsy findings and patient concerns to providers promptly
• Coordinate follow-up appointments for procedures, treatment plans, and referrals
• Assist with prescription refill requests and patient messages
• Support providers with chart preparation and documentation updates
• Ensure HIPAA compliance and patient confidentiality at all times
• Provide excellent customer service and maintain a positive patient experience

Qualifications

• Active RN or USRN license required
• At least 2 years of experience in a medical receptionist, clinical support, or dermatology-related role
• Dermatology experience strongly preferred
• Experience handling biopsy results, pathology follow-up, or post-procedure patient communication is a plus
• Strong understanding of medical terminology and patient care workflows
• Familiarity with EMR/EHR systems (experience with dermatology platforms is a plus)
• Excellent verbal and written English communication skills
• Strong multitasking, organizational, and time management skills
• High attention to detail and ability to work independently
• Professional, compassionate, and patient-centered approach
• Reliable internet connection and quiet remote workspace

Preferred Qualifications

• Previous experience in a Dermatology, Cosmetic Dermatology, or Mohs Surgery practice
• Experience with insurance verification and referrals
• Knowledge of skin biopsy workflows, pathology reporting, and follow-up care
• Experience supporting multiple providers in a fast-paced clinic environment