Sales Contact Centre Manager

Are you an experienced Sales Contact Centre Manager with a proven track record of leading high-performing sales teams and driving revenue growth?

We're looking for a results-driven leader to join Karmo, in partnership with Cruise Control Group, to lead and scale a blended offshore and onshore sales contact centre. This is a hands-on leadership role where you'll coach teams, optimize performance, improve conversion rates, and build processes that support a growing sales operation.

If you're passionate about developing people, achieving KPIs, and creating a high-performing sales culture, we'd love to hear from you!

What You'll Do

• Lead, coach, and develop a high-performing sales contact centre team
• Drive sales performance by improving conversion rates, productivity, and revenue
• Monitor daily, weekly, and monthly KPIs and provide performance insights
• Conduct call monitoring, quality assurance, and coaching sessions
• Develop and improve sales scripts, scorecards, and QA frameworks
• Manage team occupancy, adherence, scheduling, and workforce productivity
• Collaborate with operational managers to resolve customer and booking escalations
• Improve CRM hygiene, lead management, dialer strategies, and sales processes
• Deliver regular reporting and recommendations to senior leadership
• Foster a culture of accountability, continuous improvement, and high performance

What We're Looking For

Required Experience

• Proven experience managing a sales contact centre or call centre team
• Experience leading inbound and/or outbound sales teams
• Demonstrated success in achieving sales and revenue targets
• Experience coaching and developing sales representatives through QA and performance management
• Experience building or scaling sales operations, processes, and reporting
• Strong analytical skills with experience managing KPIs and performance dashboards
• Excellent leadership, communication, and stakeholder management skills
• Excellent written and spoken English

Preferred Experience

• Australian market experience
• Automotive, finance, subscription, or similar sales industry experience
• Experience working with offshore and onshore teams

Technical Skills

Experience using one or more of the following:

• CRM platforms (Salesforce, HubSpot, Zoho, Microsoft Dynamics, or similar)
• Contact centre or dialer platforms
• Workforce management tools
• Reporting dashboards and Microsoft Excel

Why Join Us?

• Fully remote position
• Full-time role with Australian business hours
• Work with a fast-growing Australian business
• Lead and influence a growing national sales operation
• Competitive salary plus performance incentives
• Opportunity to make a measurable impact on business growth

Technical Requirements:

• Equipment is self-provided

  Computer:

• RAM: 8GB

• CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

• HDD/SDD: 512 GB

• Operating System: Windows 11 Home or Pro

  Accessories:

• Power Backup: Powestation, Powerbank, UPS, etc.

• Extra Display: Secondary/External Monitor

• Audio & Video: Noise-Cancelling Headset + Web Cam

  Internet:

• Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

Contractor Perks & Rewards:

• 20 Paid Time Off

• Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).

• Annual Trip – connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

• Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.

• Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.

• 100% Work-From-Home Contracts – all engagements designed for remote delivery.

Pre-engagement requirements for Independent Contractors:

• BIR as you are a contractor (Required to submit any contributions required by the government.)

• NBI or Police Clearance

• Any Government-issued ID

Benefits:

• Company events

• Opportunities for promotion

• Promotion to permanent employee

• Work from home