Sales Onboarding Specialist

We’re looking for a Customer Service & Operations Coordinator to join our growing team in Pakistan. In this role, you’ll play a key part in supporting our Business Development operations — ensuring smooth communication, timely documentation, and excellent customer service. The ideal candidate is organized, proactive, and detail-oriented, with a passion for operational excellence and client satisfaction. You’ll be working remotely, collaborating closely with cross-functional teams to support ongoing projects and daily business activities.

• Provide operational and administrative support to the Business Development Lead. 

• Manage day-to-day customer service tasks, including responding to customer emails and coordinating resolutions. 
• Handle logistics and order management, including document preparation, order tracking, and coordination with vendors or partners. 
• Maintain and update data sheets, trackers, and reports as required. 
• Download and organize PDFs and relevant documents from portals and ensure accurate record-keeping. 
• Assist with paperwork, filings, and submission of documents for ongoing operations and business deals. 
• Support cross-functional communication between departments to ensure timely execution of tasks. 
• Identify opportunities to improve efficiency in customer service and logistics workflows. 

Qualifications 

• Bachelor’s degree in Business Administration, Operations, or a related field. 

• 1–2 years of experience in operations coordination, customer service, or administrative support, preferably in an e-commerce or B2B environment. 

• Strong written and verbal communication skills in English. 

• Proficient in Google Workspace or MS Office (Sheets, Docs, Excel). 

• Basic understanding of logistics coordination and documentation handling. 

• Excellent attention to detail and ability to meet deadlines in a fast-paced setting.